shift manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills.

Offering 2 years of progressive experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally. Motivated and have proven my skills in building and directing strong teams to achieve challenging objectives. Successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. A motivational leader and organizational problem-solver. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Accomplished in influencing positive environments where employees can thrive and succeed. Multitasking professional with exceptional composure and poise. Flexible hard worker ready to learn and contribute to team success. Motivated professional offering Bachelors in Organizational Leadership and Associates in Arts and Science. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.

  • Culture building
  • Team development
  • Proficient in Word, Powerpoint, Excel, Adobe, and Zoom.
  • Performance improvements
  • Supervision and training
  • Customer retention
  • Employee development
  • Problem resolution
  • Sound judgment
  • Team development
  • Opening and closing procedures
  • Training and mentoring
  • Issue and conflict resolution
  • Systems and automation applications
  • Flexible
  • Collaboration
  • Team building
  • Strategic planning
  • First Aid/CPR
  • Troubleshooting
  • Work ethic
  • Task delegation
  • Issue resolution
  • Employee coaching
  • Team building and leadership
  • Purchasing and planning
  • Defining company vision
  • Planning and coordination
09/2012 to Current
Shift Manager Coen Markets, Inc. Waynesburg, PA,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based invenJessica receiving, auditing and restocking.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Documented receipts, employee hours and invenJessica movements.
08/2017 to Current
Independent Distributor Young Living Essential Oils City, STATE,
  • Promoted branding initiatives by planning and organizing events and new program rollouts.
  • Stayed up to date on personal invenJessica and success rates to communicate and collaborate with suppliers.
  • Created and maintained 3 social network sites to promote products, and provide customers with knowledge on the products.
  • Cross-sold additional products and services to purchasing customers.
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales.
  • Landed new customer accounts through effective customer service and powerful cold-calling scripts.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Maintained relationships with key customers in terriJessica by facilitating ongoing product training and support.
  • Traveled assigned sales territories and met with potential clients to discuss business opportunities.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Resolved customer problems and complaints effectively by listening and devising new courses of action to better suit the customers needs.
  • Collected payment from customers by cash, check, and online payment systems. Made changes to orders and provided receipts when requested.
  • Utilized interpersonal skills, listening skills, and verbal communication skills to promote positive relationship building with customers.
  • Host and teach Essential Oil classes for customers including safety and uses.
  • Achieved sales resulting in Executive achievement within 2 years.
  • Was responsible for handling customer calls in regards to questions.
08/2017 to Current
Raindrop Technique Facilitator Self Employed Services City, STATE,
  • Provided massage services and body treatments to guests by using therapeutic grade essential oils, reflexology, and aroma therapy.
  • Assessed guest needs, and inquired about contraindications (e.g., allergies, high blood pressure, and pregnancy) before providing the service.
  • Performed massage and body treatments as well as general spa duties.
  • Utilized, maintained, and conducted invenJessica of supplies and products.
  • Maintained records of clients.
  • Responded to guest inquiries and resolved guest service issues in a timely, friendly and efficient manner.
  • Skills I use include aromatherapy massage, communication, customer focus, dependability, knowledgeable, and rapport building.
  • Trained in Raindrop Technique, Vitaflex, and Emotional Release.
  • Scheduled and organized appointments.
Education and Training
Expected in 12/2015 to to
Associate of Science: Arts And Science
Northern Oklahoma College - Enid, OK,
Expected in 03/2022 to to
BBA: Organizational Leadership
Arizona State University - Tempe, AZ
  • 3.6 GPA
  • Honor Roll semester 1, 2, and 3
  • Major in Organizational Leadership
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Northern Oklahoma College
  • Arizona State University

Job Titles Held:

  • Shift Manager
  • Independent Distributor
  • Raindrop Technique Facilitator


  • Associate of Science
  • BBA

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