Determined Shift Manager with strong interpersonal skills and extensive retail and sales experience. With 31 years retail experience and 17 with Walmart I am motivated to increase top line sales and reduce cost to meet financial plan. Quality focused manager adept at providing associates clear guidelines and achievable goals.
Promoted to assistant manager after 88 days with Walmart
I held the position of Fresh area trainer for store 4226 in 2006.
I was interim store manager of 735 in 2010 for 2 months and 2011 for 3 months.
I was the produce market champion for market 151 in 2011.
Awarded 10% sales increases for several months while a fresh manager
Awarded Rising star award in early 2000
I held the position of clear action alley supervisor for 2 stores in our market and finished both stores in 3 days instead of 5 days as proposed
Merchandise driven to ensure correct merchandise and price point are displayed according to season and time of month.
Promotes sales through company initiatives, seasonal opportunities, and store bought merchandise that fits our store of community. Sales growth was 103% of plan this year.
Delivered excellent customer service by greeting and assisting each customer. Increased our customer experience track in several areas to above market average.
Provides and directs all members of management and associates of proper approaches and techniques to ensure we meet our customers needs, complaints and issues within company guidelines and standards.
Drives financial performance through controlling payroll expense . Profit was super max the last 2 years.
Worked closely on shrink opportunities throughout store to reduce shrink. 3 year average of .56 is number one in our market.
Maintained positive relationships with outside vendors to help promote sales growth in all areas.
Promotes safety throughout store. Attends safety meeting on a weekly basis. Promotes new ideas as well as our own associates. Accident cost was at .6 this last year and received safest store award.
Promotes food safety standards throughout food areas through cold chain compliance and food safety standards. Received a score of green on most all inspections and score above 80 from Department of Agriculture.
Upholds company Open Door Policy.
Held several positions at this store from hourly to management
Completed a series of training sessions to advance from Assistant Manager to Shift Manager.
Completed weekly schedules according to payroll policies.
Trained all new associates on store procedures and policies.
Trained staff to deliver outstanding customer service.
Promoted two direct associates to department manager and assistant manager
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at team sale meetings.
Worked closely with the district manager to formulate and build the store brand.
While working at this store I held various positions. After being with the company only 4 years I was promoted to Meat Department Manager which I held for 10 years till I left for Walmart.
Implemented customer satisfaction metrics.
Reorganized the sales floor to meet demands for our customers.
Wrote order supply requests to replenish merchandise.
Analyzed marketing information and translated it into strategic plans to make weekly advertisement for local paper.
Contributed to merchandising ideas with the owner to establish sales growth.
Member of Beta Club, FFA, and Leo Club
Never completed degree
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