Shift Manager Resume Example Pizza Hut

SHIFT MANAGER

Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Work History

Pizza Hut - Shift ManagerHarrisonburg, United States09/2014 - Current

Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Tracked receipts, employee hours and inventory movements.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Trained back-up associates and led crew members in managing operations of storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.

PPL - Professional CaregiverHarrisonburg, Virginia01/2012 - 09/2014

Developed rapport to create safe and trusting environment for care.
Ensured safety and well-being of each patient in alignment with care plan.
Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Maintained clean, safe and well-organized patient environment.
Worked to improve and enhance patient lives through effective and compassionate care.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.

Dollar General - Assistant Store ManagerLynchburg, Virginia03/2010 - 02/2013

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Rotated merchandise and displays to feature new products and promotions.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Promoted to Assistant Manager after only 2 months with company.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Conducted store inventories once per quarter.
Answered questions about store policies and concerns to support positive customer experiences.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Coached team on effective upselling and cross-selling methods.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assisted Manager in interview process of prospective employees and provided feedback.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Used pivot tables to create detailed accounting reports to explain cost expenses.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Readied items for sales floor stocking by affixing tags and preparing pallets.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Answered queries and concerns and assisted customers with product selections.
Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Examined and inspected stock items for defects and reported damages to supervisor.
Completed floor replenishment to guarantee customer satisfaction and size availability.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.

Skills

Accurate money handling
Inventory controls
Schedule management
Training and development
Team leadership
Strategic planning
Staff management
Sales and marketing
Money handling abilities
Strong interpersonal skills
People-oriented
Cash flow management
Customer expectations management
Key holder experience
Credit card transactions
Merchandising
POS systems knowledge

Retail sales
Positive and friendly
Consistently meets sales goals
Training development aptitude
Credit card processing
Skilled problem solver
Planning and Organization
Stocking
Exceptional time management skills
Upselling techniques
Employee relations
Motivated team player
Active listening skills
Natural leader
Computer literate
POS systems expert
Detail-oriented

Education

10/2009Orange County High SchoolOrange, VAHigh School Diploma

Resume Overview

Companies Worked For:

Pizza Hut
PPL
Dollar General

School Attended

Orange County High School

Job Titles Held:

Shift Manager
Professional Caregiver
Assistant Store Manager

Degrees

High School Diploma

Shift Manager Resume Example

Resume Score: 80%

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