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Shift Manager Resume Example

Resume Score: 80%

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JL
SHIFT MANAGER
Professional Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Work History
Pizza Hut - Shift ManagerHarrisonburg, United States09/2014 - Current
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Tracked receipts, employee hours and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
PPL - Professional CaregiverHarrisonburg, Virginia01/2012 - 09/2014
  • Developed rapport to create safe and trusting environment for care.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean, safe and well-organized patient environment.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Dollar General - Assistant Store ManagerLynchburg, Virginia03/2010 - 02/2013
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted to Assistant Manager after only 2 months with company.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Conducted store inventories once per quarter.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Coached team on effective upselling and cross-selling methods.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Used pivot tables to create detailed accounting reports to explain cost expenses.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Answered queries and concerns and assisted customers with product selections.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Skills
  • Accurate money handling
  • Inventory controls
  • Schedule management
  • Training and development
  • Team leadership
  • Strategic planning
  • Staff management
  • Sales and marketing
  • Money handling abilities
  • Strong interpersonal skills
  • People-oriented
  • Cash flow management
  • Customer expectations management
  • Key holder experience
  • Credit card transactions
  • Merchandising
  • POS systems knowledge
  • Retail sales
  • Positive and friendly
  • Consistently meets sales goals
  • Training development aptitude
  • Credit card processing
  • Skilled problem solver
  • Planning and Organization
  • Stocking
  • Exceptional time management skills
  • Upselling techniques
  • Employee relations
  • Motivated team player
  • Active listening skills
  • Natural leader
  • Computer literate
  • POS systems expert
  • Detail-oriented
Education
10/2009Orange County High SchoolOrange, VAHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pizza Hut
  • PPL
  • Dollar General

School Attended

  • Orange County High School

Job Titles Held:

  • Shift Manager
  • Professional Caregiver
  • Assistant Store Manager

Degrees

  • High School Diploma

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