Shift Manager Resume Example
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SHIFT MANAGER
Professional Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Work History
Giant Eagle, Inc. - Shift ManagerBeaver Falls , PA09/2014 - Current
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
Phoenix Home Care And Hospice - Professional CaregiverGrove , OK01/2012 - 09/2014
- Developed rapport to create safe and trusting environment for care.
- Ensured safety and well-being of each patient in alignment with care plan.
- Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Kroger - Assistant Store ManagerSan Juan , PR03/2010 - 02/2013
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Rotated merchandise and displays to feature new products and promotions.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted to Assistant Manager after only 2 months with company.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted store inventories once per quarter.
- Answered questions about store policies and concerns to support positive customer experiences.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Coached team on effective upselling and cross-selling methods.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Answered queries and concerns and assisted customers with product selections.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Skills
- Accurate money handling
- Inventory controls
- Schedule management
- Training and development
- Team leadership
- Strategic planning
- Staff management
- Sales and marketing
- Money handling abilities
- Strong interpersonal skills
- People-oriented
- Cash flow management
- Customer expectations management
- Key holder experience
- Credit card transactions
- Merchandising
- POS systems knowledge
- Retail sales
- Positive and friendly
- Consistently meets sales goals
- Training development aptitude
- Credit card processing
- Skilled problem solver
- Planning and Organization
- Stocking
- Exceptional time management skills
- Upselling techniques
- Employee relations
- Motivated team player
- Active listening skills
- Natural leader
- Computer literate
- POS systems expert
- Detail-oriented
Education
10/2009Orange County High SchoolCity, StateHigh School Diploma
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Resume Strength
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- Length
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Resume Overview
School Attended
- Orange County High School
Job Titles Held:
- Shift Manager
- Professional Caregiver
- Assistant Store Manager
Degrees
- High School Diploma
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