Shift Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious student pursuing a Computer Engineering degree, eager to contribute developed knowledge in the the technology industry. Studying and improving my technological skills for over 9 years. Great understanding of hardware and software and determined to produce excellent results. Continuously seeking and researching the advancements of technology during free time to better understand computer hardware and software. Passionate about customer service and satisfaction. Excellent listener to better understand the customer to find the root of a problem, or to find a better solution. Upbeat mentality to produce the best results in projects and overall work. Determined to be an outstanding employee.

  • Maintenance & Repair
  • Analytical
  • Training & Development
  • Working collaboratively
  • Troubleshooting
  • Organizational skills
  • Multitasking
  • Problem resolution
  • People skills
  • Friendly, positive attitude
  • Reliable and trustworthy
Shift Manager, 10/2015 to Current
H.B. Fuller Mesquite, TX,
  • Ensured employees on shift were on task and maintained a healthy/positive working environment.
  • Trained new employees steadily and efficiently in all positions
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize speed and productivity.
  • Handled any customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and calculated new inventory to be ordered.
  • Optimized profits by controlling food, beverage and labor costs daily.
Sales Associate, 08/2019 to 12/2019
Amcs Group Texas, TX,
  • Sold various products by explaining unique features and educating customers on proper handling.
  • Demonstrated knowledge of cell phones to teammates and clients to help them better understand functions and features.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Phone Repair Technician, 06/2017 to 04/2019
Batteries Plus, Llc San Angelo, TX,
  • Installed, set up and repaired devices and system components.
  • Confident in fixing any smartphone (iOS or Android).
  • Excels in troubleshooting and resolving hardware and software issues.
  • Anticipated and analyzed common connectivity workflow problems.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained store alone, while still performing highest quality of work, business policy and standards.
  • Constantly improved and learned new skills
  • Consistently updated client documentation per each visit.
  • I was the #1 Repair Technician my employer had.
Computer Technician/Sales, 08/2017 to 02/2019
Office Depot/Office Max City, STATE,
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Sold a variety of computers and services based on the customers needs.
  • Provided a variety of services such as data transfers, hardware upgrades, software updates and fixes.
Education and Training
Bachelor of Science: Computer Engineering, Expected in 04/2023
Brigham Young University - Idaho - Rexburg, ID
: Five Guys Burgers And Fries, Expected in 12/2020
ServSafe Certified - Rexburg, ID,
: Additional Repair Experience, Expected in 06/2018
Phone Repair Training For OfficeMax - Twin Falls, Idaho,
High School Diploma: , Expected in 06/2016
Blackfoot High School - Blackfoot, ID
  • Researching and recommending the latest and best choice of laptops, desktops, computer hardware, cell phones, game consoles, general computer knowledge, and software solutions to friends, and family based on their preferences and budget.
  • Benchmarking my, as well as friends' technology to see performance differences, and gain a better understanding o hardware and software differences.
  • Building and testing computers any chance I get.
  • Socializing with others to gain better perspective on others point of view, and to better understand them and their circumstances.
  • Naturally attracted and talented in music, different instruments, and hardware/software. Listening to a variety of music.

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Resume Overview

School Attended
  • Brigham Young University - Idaho
  • ServSafe Certified
  • Phone Repair Training For OfficeMax
  • Blackfoot High School
Job Titles Held:
  • Shift Manager
  • Sales Associate
  • Phone Repair Technician
  • Computer Technician/Sales
  • Bachelor of Science
  • High School Diploma

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