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Shift Manager Resume Example

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SHIFT MANAGER
Summary

Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 14 years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated woman with extensive experience in any customer service and sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer service
  • Inventory management
  • Training and mentoring
  • Team development
  • Schedule oversight
  • Opening and closing procedures
  • Issue and conflict resolution
  • Organization
  • Planning and coordination
  • Relationship development
  • Cash handling accuracy
  • Product Sales
  • Verbal/written communication
  • Reliable and punctual
  • Credit card payment processing
  • Customer relations
  • Adaptive team player
  • Retail sales customer service
  • Problem-solving abilities
Experience
Shift Manager, Burger King, December 2015-November 2017Worcester, MA
  • Generated reports to assess performance and make adjustments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Handled over $10,000 in funds each day in fast-paced fast food environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited, hired and trained 12 employees.
  • Filled beverages and delivered food to customers.
  • Ran cash register at front counter and in the drive thru.
General Store Manager, Hess Corp., January 2009-December 2015Worcester, MA
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Hired and trained around 20-25 employees during my 6 1/2 years there.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw POS operations and cash management to reduce errors.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Coached and empowered employees by creating and sharing motivational vision plans.
Sales Associate, Walmart, April 2006-January 2009West Boylston, MA
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered customer questions and addressed concerns.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Removed debris from aisles to avoid blocking customers or creating safety concerns.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered store phone calls to provide general information and direct callers to desired departments.
  • Informed customers about store policies, merchandise options and current promotions.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education and Training
High School DiplomaQuinsigamond Community College, , WorcesterMAMarch 2006
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Resume Overview

Companies Worked For:

  • Burger King
  • Hess Corp.
  • Walmart

School Attended

  • Quinsigamond Community College

Job Titles Held:

  • Shift Manager
  • General Store Manager
  • Sales Associate

Degrees

  • High School Diploma

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