Shift Manager Resume Example
Honest worker capable of managing money, merchandising stock and assisting customers with Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Dependable and courteous, also Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with 2 years of proven performance in fast-paced, high-stress environments.
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- Cross-trained in every store role to maximize operational knowledge.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Ran daily reports to assess performance and make proactive adjustments.
- Increased overall team efficiency and productivity.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
- Finalized banquet arrangements by conducting thorough inspections with clients prior to event start.
- Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
- Verified orders and bagged items for easy transport.
- Worked with food service team members to handle every customer need and build brand loyalty.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Properly verified customer identification for alcohol or tobacco purchases.
- Maintained flexibility to work varied schedule, including nights and weekends.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed returned items, checking against store's established return timeframes.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Answered custome phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
- Protected food from spoilage by storing according to safety procedures.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
GPA: 3.7
I am always uplifting my fellow associates, classmates, family members. No goal is to big, and you can do anything you put your mind to. I think in the work field that is important because people forget that they're people, and in order to perform successfully you must think successfully. Helping people has always been my passion, that is why I am studying to be a surgical nurse, because I believe everyone's lives are important.
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Resume Overview
School Attended
- FORTIS COLLEGE
- GED
Job Titles Held:
- Shift Manager
- Caterer/Restaurant Hostess
- Cashier Sales Associate
- Cashier Food Prep
Degrees
- Certificate : Medical Assisting Expected in 04/2020
GED 07/2017
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