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Shift Manager Resume Example

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SHIFT MANAGER
Summary

Honest worker capable of managing money, merchandising stock and assisting customers with Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Dependable and courteous, also Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with 2 years of proven performance in fast-paced, high-stress environments.

Skills
  • Guest and client satisfaction
  • Quality control
  • Personable and friendly
  • Organizing and prioritizing
  • Regulatory compliance
  • Able to lift 50 pounds
  • Detail oriented
  • Advanced anatomy knowledge
  • Understands medical procedures
  • Needs assessment
  • Professional bedside manner
  • Scheduling
  • Team leader
  • Relationship and team building
  • Enthusiastic caregiver
  • Payment processing
  • Liquor regulations and compliance
  • Issue resolution
  • Cash drawer balancing
  • Credit and cash transactions
  • ID verification
  • Customer assistance
  • Loss prevention
  • Customer greeting
Experience
Kraton Performance Polymers Inc.Dover , OHShift Manager01/2017 to 11/2019
  • Cross-trained in every store role to maximize operational knowledge.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Increased overall team efficiency and productivity.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Circle K Stores, Inc.Crescent City , FLCaterer/Restaurant Hostess08/2017 to 01/2018
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
  • Finalized banquet arrangements by conducting thorough inspections with clients prior to event start.
  • Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
  • Verified orders and bagged items for easy transport.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
WALMARTCity , STATECashier Sales Associate12/2016 to 06/2017
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained flexibility to work varied schedule, including nights and weekends.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed returned items, checking against store's established return timeframes.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Krispy KremeCity , STATECashier Food Prep03/2016 to 12/2016
  • Answered custome phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Re-stocked, organized and arranged service and food stations.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Protected food from spoilage by storing according to safety procedures.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Certificate:Medical AssistingExpected in 04/2020FORTIS COLLEGE, City

GPA: 3.7

GED07/2017GED, City
Personal Information

I am always uplifting my fellow associates, classmates, family members. No goal is to big, and you can do anything you put your mind to. I think in the work field that is important because people forget that they're people, and in order to perform successfully you must think successfully. Helping people has always been my passion, that is why I am studying to be a surgical nurse, because I believe everyone's lives are important.

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • FORTIS COLLEGE
  • GED

Job Titles Held:

  • Shift Manager
  • Caterer/Restaurant Hostess
  • Cashier Sales Associate
  • Cashier Food Prep

Degrees

  • Certificate : Medical Assisting Expected in 04/2020
    GED 07/2017

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