shift manager resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Honest worker capable of managing money, merchandising stock and assisting customers with Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Dependable and courteous, also Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with 2 years of proven performance in fast-paced, high-stress environments.

  • Guest and client satisfaction
  • Quality control
  • Personable and friendly
  • Organizing and prioritizing
  • Regulatory compliance
  • Able to lift 50 pounds
  • Detail oriented
  • Advanced anatomy knowledge
  • Understands medical procedures
  • Needs assessment
  • Professional bedside manner
  • Scheduling
  • Team leader
  • Relationship and team building
  • Enthusiastic caregiver
  • Payment processing
  • Liquor regulations and compliance
  • Issue resolution
  • Cash drawer balancing
  • Credit and cash transactions
  • ID verification
  • Customer assistance
  • Loss prevention
  • Customer greeting
Education and Training
FORTIS COLLEGE Smyrna, GA, Expected in 04/2020 Certificate : Medical Assisting - GPA :

GPA: 3.7

GED Mableton, GA, Expected in 07/2017 GED : - GPA :
Kraton Performance Polymers Inc. - Shift Manager
Dover, OH, 01/2017 - 11/2019
  • Cross-trained in every store role to maximize operational knowledge.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Increased overall team efficiency and productivity.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Circle K Stores, Inc. - Caterer/Restaurant Hostess
Crescent City, FL, 07/2017 - 12/2017
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
  • Finalized banquet arrangements by conducting thorough inspections with clients prior to event start.
  • Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
  • Verified orders and bagged items for easy transport.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
WALMART - Cashier Sales Associate
City, STATE, 11/2016 - 05/2017
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained flexibility to work varied schedule, including nights and weekends.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed returned items, checking against store's established return timeframes.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Krispy Kreme - Cashier Food Prep
City, STATE, 02/2016 - 11/2016
  • Answered custome phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Re-stocked, organized and arranged service and food stations.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Protected food from spoilage by storing according to safety procedures.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

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Resume Overview

School Attended

  • GED

Job Titles Held:

  • Shift Manager
  • Caterer/Restaurant Hostess
  • Cashier Sales Associate
  • Cashier Food Prep


  • Certificate
  • GED

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