Shift Manager Resume Example
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SHIFT MANAGER
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
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Work History
01/2020 to CurrentShift ManagerMars | Dallas , TX
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained and mentored new employees to maximize team performance.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
02/2019 to 03/2020Assistant Kitchen ManagerFlixbrewhouse | Madison , WI
- Oversaw food preparation and monitored safety protocols.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
08/2018 to 02/2019Assistant Cafe ManagerGolden Entertainment, Inc. | Flintstone , MD
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Coordinated and organized all restaurant inventory.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Hired and managed all kitchen staff.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent checks of line.
06/2013 to 08/2017Communications TechnicianCity Of Westerville | Westerville , OH
- Maintained compliance with company standards to perform all maintenance activities.
- Installed and maintained systems and analyzed users' needs.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
- Accurately read, understood, and carried out written instructions.
- Installed, aligned, and balanced new equipment.
- Followed standards and procedures to maintain safe work environment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
Education
Bachelor | Worship StudiesThe King's University, City, State
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Resume Overview
School Attended
- The King's University
Job Titles Held:
- Shift Manager
- Assistant Kitchen Manager
- Assistant Cafe Manager
- Communications Technician
Degrees
- Bachelor | Worship Studies
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