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Shift Manager Resume Example

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SHIFT MANAGER
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Driven Shift Lead Manager with Number years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with Number years in Industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

Skills
  • Team Leadership
  • Opening and Closing Procedures
  • Training and mentoring
  • Teamwork
  • Accurate Money Handling
  • Verbal and written communication
Work History
Shift Manager, 01/2019 to 02/2020
Kfc – Henderson, NV
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
  • Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
Shift Leader, 11/2016 to 12/2018
McDonald's – Las Vegas, NV
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Revitalized Type area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Alerted customers to upcoming sales events and promotions.
  • Maintained Number% injury rate during Number months of operation through advanced safety techniques.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Educated NumberType employees on menu updates and procedural changes.
  • Enforced company policies and regulations with employees.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Tracked daily production, inventory usage and any notable incidents on behalf of Job titles to support operational planning and strategic decision making.
Head Usher, 06/2007 to 06/2012
Greater Life M.b.c – Adelanto, CA
  • Provided information about current and future events at facility.
  • Greeted and collected tickets of patrons at Type events.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Led projects and analyzed data to identify opportunities for improvement.
Education
Diploma: 06/2009
Silverado High School - Victorville, CA
Certified Medical Assistant: Medical Assisting, 02/2012
Westech College - Victorville - Victorville, CA
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Resume Overview

Companies Worked For:

  • Kfc
  • McDonald's
  • Greater Life M.b.c

School Attended

  • Silverado High School
  • Westech College - Victorville

Job Titles Held:

  • Shift Manager
  • Shift Leader
  • Head Usher

Degrees

  • Diploma : 06/2009
    Certified Medical Assistant : Medical Assisting , 02/2012

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