Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Driven Shift Lead Manager with Number years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with Number years in Industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Skills
Team Leadership
Opening and Closing Procedures
Training and mentoring
Teamwork
Accurate Money Handling
Verbal and written communication
Work History
01/2019 to 02/2020
Shift ManagerMars – Denver, CO,
Kept employees operating productively and working on task to meet business and customer needs.
Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Tracked receipts, employee hours and inventory movements.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Coached crew members to optimize performance and motivate toward more efficient work.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Exercised composure under pressure and in escalated customer service scenarios.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
11/2016 to 12/2018
Shift LeaderDough Boys Hr, Llc – Louisville, KY,
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Maintained safe working environment by observing safety procedures, policies and regulations.
Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Revitalized Type area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Alerted customers to upcoming sales events and promotions.
Maintained Number% injury rate during Number months of operation through advanced safety techniques.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Educated NumberType employees on menu updates and procedural changes.
Enforced company policies and regulations with employees.
Coached team members in techniques necessary to complete job tasks.
Trained new employees and delegated daily tasks and responsibilities.
Tracked daily production, inventory usage and any notable incidents on behalf of Job titles to support operational planning and strategic decision making.
06/2007 to 06/2012
Head UsherUniversity Of Florida – Gainesville, FL,
Provided information about current and future events at facility.
Greeted and collected tickets of patrons at Type events.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Used coordination and planning skills to achieve results according to schedule.
Demonstrated respect, friendliness and willingness to help wherever needed.
Led projects and analyzed data to identify opportunities for improvement.
Education
Expected in 06/2009
Diploma: Silverado High School - Victorville, CA GPA:
Expected in 02/2012
Certified Medical Assistant: Medical Assisting Westech College - Victorville - Victorville, CA GPA:
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