Shift Manager Resume Example
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SHIFT MANAGER
Professional Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Driven Shift Lead Manager with Number years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with Number years in Industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.
Skills
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Work History
Shift Manager, 01/2019 to 02/2020
Mars – Denver , CO
Mars – Denver , CO
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
- Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Shift Leader, 11/2016 to 12/2018
Dough Boys Hr, Llc – Louisville , KY
Dough Boys Hr, Llc – Louisville , KY
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Revitalized Type area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Alerted customers to upcoming sales events and promotions.
- Maintained Number% injury rate during Number months of operation through advanced safety techniques.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Educated NumberType employees on menu updates and procedural changes.
- Enforced company policies and regulations with employees.
- Coached team members in techniques necessary to complete job tasks.
- Trained new employees and delegated daily tasks and responsibilities.
- Tracked daily production, inventory usage and any notable incidents on behalf of Job titles to support operational planning and strategic decision making.
Head Usher, 06/2007 to 06/2012
University Of Florida – Gainesville , FL
University Of Florida – Gainesville , FL
- Provided information about current and future events at facility.
- Greeted and collected tickets of patrons at Type events.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Diploma: 06/2009
Silverado High School - City, State
Silverado High School - City, State
Certified Medical Assistant: Medical Assisting, 02/2012
Westech College - Victorville - City, State
Westech College - Victorville - City, State
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Resume Overview
School Attended
- Silverado High School
- Westech College - Victorville
Job Titles Held:
- Shift Manager
- Shift Leader
- Head Usher
Degrees
- Diploma : 06/2009
Certified Medical Assistant : Medical Assisting , 02/2012
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