shift manager resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

  • Technical Proficiency
  • Strength and Conditioning
  • Customer Experience Management
  • Operations Management
  • Employee Coaching and Mentoring
  • High-Volume Environments
  • Documentation
  • Directing Team Members
  • Cash Handling
  • Creative Solutions
  • Energetic and Enthusiastic
  • Dropping Safe Cash
  • Inventory and Supply Management
  • Money Transfers
  • Safe Balancing
Work History
Shift Manager, 08/2022 to Current
Traditions Spirits, , Clinton Ms
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Tracked receipts, employee hours, and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Handled stores funds, input into system
  • Handled cash intake from Loomis
  • Computer skills
Receiving Associate, 07/2021 to 03/2022
Ryder System Inc., , Ridgeland Ms
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Sorted and delivered materials to different work areas and staff.
  • Recorded regular progress and issues with products.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Regularly reviewed invoices and double-checked orders.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
Digital Shopper, 05/2020 to 07/2021
Walmart, , Ridgeland Ms
  • Worked productively with customers to meet order requirements and service expectations.
  • Created attractive displays to attract more customers and increase sales.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Quoted prices, credit terms and other bid specifications.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
High School Diploma : , Expected in 05/2021 to Penn Foster High School - Scranton, PA,

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Resume Overview

School Attended

  • Penn Foster High School

Job Titles Held:

  • Shift Manager
  • Receiving Associate
  • Digital Shopper


  • High School Diploma

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