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Hello! I'm Jessica Claire. I Have A lot Of Work Experience. I've Been Working Since I Was 16. So I Basically Know The Ins/Outs OF Each Job That I Work. I'm Very Outgoing & Have A Great Personality. Very Hands On & Fast Paced. I Love Working. I'm Going To List My Job Occupations. Starting With Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Well-qualified [JFront Desk Receptionist] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [4] years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. This Is The Summary Of All My Work Skills/Experience.
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- Handled daily transactions as it relates to customer service and also trained new employees
- Tracked receipts, employee hours and inventory movements
- Trained and mentored new employees to maximize team performance
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Planned coverage needs and organized services to support incoming special events
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Assisted in signing in/out patients, customers, guests, and visitors
- Answered incoming calls, directed visitors and took messages
- Checked insurance information
- Managed mail and medical forms
- Faxed, copied, and scanned documents
- Documented sales, other data, and financial data
- Took payments
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered customer telephone calls promptly to avoid on-hold wait times
Plainfield East High School - Plainfield, IL
- XXXXXXXXX, Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls
- Awarded the Employee of the Month prize for handling intense situations with poise and compassion
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors
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School Attended
- Plainfield East High School
Job Titles Held:
- Shift Manager
- Front Desk Receptionist
- Front Desk Receptionist
- Customer Service Representative
Degrees
- Diploma
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