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shift manager resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills. Versatile Shift Manager offering [Number] years of progressive experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally. Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Confident [Job Title] with exemplary [Skill] and [Skill] skills. Successful leader with more than [Number] years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Accomplished [Job Title] recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in [Skill], [Skill] and [Skill]. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Experienced and proactive [Job Title] offering [Number] years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to leverage expertise and [Number] years of [Industry] experience to expand revenues. Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment. Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Training and mentoring
  • Team development
  • Schedule oversight
  • Opening and closing procedures
Experience
Nov to 10/2021 Shift Manager St. Luke's Health System | Mountain Home, ID,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Managed scheduling for [Number] employees.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
03/2007 to 07/2017 Therapy Assistant Department Of Veterans Affairs | Sarasota, FL,
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Developed patient care plans with doctors and registered nurses.
  • Applied [Description] diagnostic criteria when assessing patient conditions, behaviors and capacities.
  • Evaluated progress against goals for all patients.
  • Responded to emergency situations and provided crisis support.
  • Collaborated with multidisciplinary team to determine effective treatment plans.
  • Utilized emerging Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy as treatment approaches.
  • Documented staff information, service plans, treatment reports and progress notes.
  • Met with up to [Number] patients weekly with presenting problems such as mood disorders.
  • Tracked incoming patient information, intervention plans and patient responses to treatment.
  • Provided mental health support for female patients in fast-paced practice.
  • Provided primary resident care and assistance with daily living activities.
  • Cleaned and stocked treatment rooms and surgical suites.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Inspected and tested equipment regularly to verify proper functioning for treatment needs.
  • Assisted with safe patient transport, using manual lifting techniques and mobility aids.
07/2015 to 01/2016 Union Representative Blessing Hospotal | Quincy, IL,
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Negotiated collective bargaining agreements on behalf of companies.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Taught frontline leadership how to improve labor and management interactions thereby reduce grievances and arbitration needs.
  • Advised on labor and employment law relating to [Industry] operations.
  • Assessed risk levels associated with collective bargaining strategies.
  • Trained [Job title]s on how to interpret and administer labor contracts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
03/2005 to 03/2007 Certified Nursing Assistant Crestwood Nursing Home | City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Provided support with bathing, toileting, grooming, and washing.
  • Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Assisted over [Number] residents with daily needs, personal hygiene, dressing and facility transfers.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Obtained and documented vital signs, collected lab specimens, ambulated patients, addressed concerns, performed EKGs and drew blood under supervision of [Job title].
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
  • Assisted physicians with examinations and patient scans during diagnostic processes.
  • Completed daily patient charting on computer with [Software] and [Software].
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using [Software].
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Used sterile techniques to prepare patients for procedures.
  • Monitored telemetry and vital signs for [Number]-bed unit to document patients' vitals and heart rhythms.
  • Guaranteed accurate, timely flow of information by maintaining [Number] patient charts and updating healthcare team on patient status.
Education and Training
Expected in 06/1992 to to High School Diploma | Beaumont High School, St. Louis Mo, GPA:
Expected in 06/2006 to to Nursing Assistant | Nursing Assistance St. Louis Job Corp, Saint Louis Mo, GPA:

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Resume Overview

School Attended

  • Beaumont High School
  • St. Louis Job Corp

Job Titles Held:

  • Shift Manager
  • Therapy Assistant
  • Union Representative
  • Certified Nursing Assistant

Degrees

  • High School Diploma
  • Nursing Assistant

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