Versatile Shift Manager offering 6 plus years of food chain industry experience and demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transactional efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally. Motivated Supervisor brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Expert in Foodchain Industry practices and market conditions. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Team development
- Training and mentoring
- Schedule oversight
- Opening and closing procedures
- Inventory management
- Team management
- Communications
- Problem resolution
- Process improvement
- Customer service
- Organization
- Culinary skills
- Food Safety Knowledge
- Relationship development
Fond Du Lac, WI, 02/2020 - 08/2020
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Executed Positive strategies to foster better customer service and promote positive and engaging environment for all.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Studied existing procedures and policies to offer optimal leadership to employees and Managed operations when standing in for absent managers.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Cross-trained in every store role to maximize operational knowledge.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Lancaster, WI, 08/2017 - 10/2019
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Executed positive strategies to foster better customer service and promote positive and engaging environment for all.
- Handled over $10,000 in funds each day in fast-paced environment.
- Met with each associate to establish realistic monthly sales goals.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Identified struggling areas requiring immediate improvement and rolled out 10 step program, boosting productivity 35%.
- Reviewed employee performance every 6 month's and delivered constructive feedback to improve weaknesses.
- Cross-trained in every store role to maximize operational knowledge.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Manitowoc, WI, 01/2016 - 06/2018
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Generated reports to assess performance and make adjustments.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Led staff meetings for team of 12 to communicate company directives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Studied existing procedures and policies to offer optimal leadership to employees and overall operations when standing in for absent managers.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Cross-trained in every store role to maximize operational knowledge.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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