Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Positive, upbeat and brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Personable, friendly and solution-oriented.

Skills
  • Training and mentoring
  • Team development
  • Opening and closing procedures
  • Issue and conflict resolution
  • Communication
  • Active listening
  • Decision-making
  • Customer service
Education and Training
Chipley High School Chipley, FL Expected in 05/2007 High School Diploma : - GPA :
Experience
Vacasa - Shift Manager
Wisconsin Dells, WI, 05/2018 - Current
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Handled any customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
  • Cross-trained in every store role to maximize operational knowledge.
  • Upheld company standards and compliance requirements for operations and cleanliness.
Sonnys Real Pit BBQ - Waitress/Third Assistant Manager
City, STATE, 05/2011 - 07/2013
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Increased sales of high margin menu items through effective upselling.
  • Cleared table and bussed dishes to allow for quick setups.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Pizza Hut - Waitress/Shift Manager
City, STATE, 08/2005 - 05/2011
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Increased sales of high margin menu items through effective upselling.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.

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Resume Overview

School Attended

  • Chipley High School

Job Titles Held:

  • Shift Manager
  • Waitress/Third Assistant Manager
  • Waitress/Shift Manager

Degrees

  • High School Diploma

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