Shift Manager Resume Example Mcdonald's

SHIFT MANAGER

Summary

I'm a hard worker I learn fast, also I always do what is ask of me plus more. I will always be on time.

I'm highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Skills

Opening and closing procedures
Running shift smoothly
Working hard
Do everything that is ask of me plus more
Always on time
Training and mentoring
Issue and conflict resolution
Organization

Customer service
Process improvement
Team management
Supervision
Team building
Problem resolution
Communications

Experience

Mcdonald'sApril 2019 to July 2020Shift Manager
Lancaster , WI

Ran daily reports to assess performance and make proactive adjustments.
Increased overall team efficiency and productivity.
Coached and trained employees and assignments, boosting efficiency and enhancing operations.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Helped employees operate productively and stay on task to meet business and customer needs.
Cross-trained in every store role to maximize operational knowledge.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Trained and supervised staff members.
Handled money in safe and drawers each day in fast-paced environment.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Moe's Southwest GrillJanuary 2016 to March 2018Shift Leader
The Woodlands , GA

Trained and supervised team members to maximize performance and meet daily objectives.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Mentored and supported new employees to maximize team performance.
Mentored team members on techniques necessary to complete job tasks.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with all the guidelines to keep products within tight tolerances.
Maintained visually appealing and effective displays for entire store.
Allocated tasks to employees daily and monitored activity and task completion.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Cross-trained in every store role to maximize operational knowledge.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.

Alternate Solutions Health NetworkMarch 2011 to October 2012Home Health Aide
Orlando , FL

Worked to improve patient outlook and daily living through compassionate care.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Transported client to doctor's appointments and to complete other related errands.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Monitored medications for patients with various conditions, and kept a watchful eye for any side effects.
Recorded vitals and communicated with physicians to provide health updates.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Helped clients stay happy and healthy by providing mental and emotional support.

Four Seasons Hotels IncMay 2007 to February 2009Hostess
Las Vegas , NV

Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Guided guests to appropriate seating for party size, provided with menus and drinks.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Enhanced guests' experiences by fulfilling special requests during visits.
Set up and decorated menu marketing boards with current specials information and drink features.
Answered telephone to provide establishment information and take party reservations.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Answered customers' questions about hours, seating, current wait time and other information.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.

Education and Training

Metro MidtownMay 2010High School DiplomaCity, State

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Shift Manager Resume Example

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