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Shift Manager Resume Example

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SHIFT MANAGER
Summary

I'm a hard worker I learn fast, also I always do what is ask of me plus more. I will always be on time.

I'm highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Skills
  • Opening and closing procedures
  • Running shift smoothly
  • Working hard
  • Do everything that is ask of me plus more
  • Always on time
  • Training and mentoring
  • Issue and conflict resolution
  • Organization
  • Customer service
  • Process improvement
  • Team management
  • Supervision
  • Team building
  • Problem resolution
  • Communications
Experience
Dunkin' DonutsApril 2019 to July 2020Shift Manager
Wichita, KS
  • Ran daily reports to assess performance and make proactive adjustments.
  • Increased overall team efficiency and productivity.
  • Coached and trained employees and assignments, boosting efficiency and enhancing operations.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised staff members.
  • Handled money in safe and drawers each day in fast-paced environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
HardeesJanuary 2016 to March 2018Shift Leader
Wichita, KS
  • Trained and supervised team members to maximize performance and meet daily objectives.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Mentored and supported new employees to maximize team performance.
  • Mentored team members on techniques necessary to complete job tasks.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with all the guidelines to keep products within tight tolerances.
  • Maintained visually appealing and effective displays for entire store.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Cross-trained in every store role to maximize operational knowledge.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
My Own HomeMarch 2011 to October 2012Home Health Aide
Wichita, KS
  • Worked to improve patient outlook and daily living through compassionate care.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Transported client to doctor's appointments and to complete other related errands.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Monitored medications for patients with various conditions, and kept a watchful eye for any side effects.
  • Recorded vitals and communicated with physicians to provide health updates.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Helped clients stay happy and healthy by providing mental and emotional support.
IHOP Restaurants May 2007 to February 2009Hostess
Wichita, KS
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Guided guests to appropriate seating for party size, provided with menus and drinks.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered telephone to provide establishment information and take party reservations.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Education and Training
Metro MidtownMay 2010High School DiplomaWichita, KS
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Resume Overview

Companies Worked For:

  • Dunkin' Donuts
  • Hardees
  • My Own Home
  • IHOP Restaurants

School Attended

  • Metro Midtown

Job Titles Held:

  • Shift Manager
  • Shift Leader
  • Home Health Aide
  • Hostess

Degrees

  • High School Diploma

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