shift manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
I would love the opportunity to be a part of an Amazon team and deliver packages to expecting customers in a timely and friendly manner. I am available every Saturday and Sunday and can be available two to three weekdays when needed.
Skills
- Strong communication skills
- Staff training and development
- Detail-oriented
- Effective team player
- High-energy attitude
- Courteous demeanor
- Call center experience
- Active listening
- Conflict mediation
- Customer relations
- Problem-solving abilities
- Adaptive team player
Education and Training
Wilkes University Wilkes-barre, PA Expected in 05/2011 ā ā Master of Science : Classroom Technology - :
Marywood University Scranton, PA Expected in 05/2005 ā ā Bachelor of Science : Family And Consumer Sciences Education - :
Experience
Steak N Shake Co - Shift Manager
Kokomo, IN, 06/1993 - 11/1999
Kokomo, IN, 06/1993 - 11/1999
- Ran daily reports to assess performance and make proactive adjustments.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Cross-trained in every store role to maximize operational knowledge.
- Increased overall team efficiency and productivity.
- Documented receipts, employee hours and inventory movements.
- Mentored and supported new employees to maximize team performance.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and supervised staff members.
- Met with each associate to establish realistic monthly sales goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Oversaw personnel recruitment, performance and scheduling.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Alorica - Customer Sales Representative
Miami, FL, 08/2002 - 06/2003
Miami, FL, 08/2002 - 06/2003
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Met or exceeded revenue objectives by promoting Land Sales to customers during service, account and sales follow-up calls.
- Documented conversations with customers to track requests, problems and solutions.
- Shared detailed information regarding Land Sales options to help customers make decisions.
- Coordinated appointments with Land Sales teammates to carry out customer requests.
Chicago State University - Front of the House Manager
Chicago, IL, 08/1999 - Current
Chicago, IL, 08/1999 - Current
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Adhered to all company food, safety, quality and sanitation policies.
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
Northwestern Lehigh School District - Teacher
City, STATE, 08/2005 - Current
City, STATE, 08/2005 - Current
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Taught students to exercise problem solving methodology and techniques during tests.
- Mentored and counseled students with social adjustment and academic problems.
- Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Implemented remedial programs for students requiring extra assistance.
- Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
- Set and communicated ground rules for classroom based on respect and personal responsibility.
- Worked outside normal hours to be available to answer parent and student questions.
- Modeled lesson planning strategies and classroom management techniques to student teachers.
- Applied proactive behavior management techniques for classroom discpline.
- Taught students in various stages of cognitive, linguistic, social and emotional development.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Developed individualized lesson plans based on each student's IEP goals.
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Tracked student progress in online system, immediately implementing action plans for failing grades.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Worked with students individually to address areas of concern, including test grades and missed coursework.
- Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
- Differentiated instruction according to student ability and skill level.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Delivered informative lectures to engage students and teach concepts in architecture.
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Resume Overview
School Attended
- Wilkes University
- Marywood University
Job Titles Held:
- Shift Manager
- Customer Sales Representative
- Front of the House Manager
- Teacher
Degrees
- Master of Science
- Bachelor of Science
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