Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Schedule oversight
  • Training and mentoring
  • Opening and closing procedures
  • Team development
  • Friendly, positive attitude
  • Problem resolution
  • Supervision
  • Multitasking
  • Training & Development
  • Leadership
Shift Manager, 10/2020 to Current
Raising Canes ChickenYuma, AZ,
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Created schedules for ICAs, laborers, cashiers and warehouse workers to keep every shift well-staffed during holidays and busy periods.
  • Cross-trained in every store role to maximize operational knowledge.
  • Led staff meetings for teams of 15-20 to communicate directives.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Partnered with USAF and USN on a day to day basis ensuring they had all the necessary uniforms and tactical gear needed to be successful at their jobs and positions.
Warehouse Foreman, 01/2019 to 10/2020
Chase BrassMonson, MA,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
  • Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Researched issues to address shipping errors and packaging mistakes.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Project managed warehouse system updates to increase productivity and reduce errors.
  • Used logistic appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Updated the military and interdepartmental employees on critical shipments upon request.
  • Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
  • Coached warehouse team on FIFO monitoring.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Trained staff on material handling processes to reduce shipping times.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Supervised 8 employees in receipt and storage of military day-to-day products.
Warehouse Worker Grade 5, 08/2017 to 01/2020
Chick-Fil-AHouston, TX,
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Accessed elevated products from safety cage to complete order processing requirements.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Communicated with internal staff members and management to facilitate timely product flows.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Tagged unmarked merchandise with item number.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Staged and sorted multiple types of products for loading to comply with preset instructions.
Cashier, 06/2016 to 08/2017
AAFES ExchangeCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted Shift Managers/Supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
: Marketing Management And Research, Expected in
Northwest Vista College - San Antonio, TX
: Communications, Expected in
The Community College Of Baltimore County - Catonsville, MD

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Resume Overview

School Attended

  • Northwest Vista College
  • The Community College Of Baltimore County

Job Titles Held:

  • Shift Manager
  • Warehouse Foreman
  • Warehouse Worker Grade 5
  • Cashier


  • Some College (No Degree)
  • Some College (No Degree)

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