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shift manager resume example with 3 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Office Manager / Purchasing Manager / Customer Service Manager. Capable of wearing many hats and providing professional results. Able to handle office administrative, purchasing, and customer service managerial duties. Three years experience in an office managerial position with 10 years experience in customer service. 
Core Qualifications
  • Computer proficient
  • Microsoft Office
  • Reports generation and analysis
  • Purchasing
  • Office administration
  • CRM systems
  • Multi-task management
  • Customer service
  • GSA
  • Training and development
  • File/records maintenance
  • Excel in NetSuite
  • Team management
  • Focused on customer satisfaction
Experience
Shift Manager, 01/2010 to 01/2011
Des Peres, MO,
  • Responsible for managing shifts and running the store when General Manager was unavailable Managed labor, crew member assignments, and breaks during shifts Responsible for placing promotional displays in and around the store as well as educating crew members on new promotions.
  • Key role in monitoring food safety regulations.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.
  • Trained new hires in their positions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Received multiple reviews acknowledging my level of dedication to excellent customer service.
  • Accurately balanced cash drawer after every shift.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
  • Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Fuel Desk Operator, 01/2007 to 01/2008
Raising Cane'sSharonville, OH,
  • Processed commercial fuel transactions averaging $400 per transaction Operated Arizona Department of Transportation certified weigh scale.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Contributed to annual store sales of $1.7 million per year.Trained new employees by providing knowledge of specific store tasks and policies.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers with store and product complaints.
  • Accurately balanced cash drawer after every shift.
  • Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Team Trainer, 01/2005 to 01/2006
Pac WorldwideCity, STATE,
  • Responsible for training new hires in all crew member position, training crew members on new products and promotions, and training on new equipment Key role in achieving stores speed and service goals during my shifts.
  • Strongly promoted company's strong customer service values to all customers and employees.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
  • Accurately balanced cash drawer after every shift.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Education
B.S: Business Management, Expected in 2013
Portland State University - Portland, OR
GPA: Begin First term of junior year in Sept. of 2011.
Business Management Begin First term of junior year in Sept. of 2011.
Associate of Science Oregon Transfer Degree: Business, Expected in 2011
Portland Community College - Portland, OR
GPA: On President's and Dean's list multiple times.
Business On President's and Dean's list multiple times.
Coursework includes computer, accounting, economics, and public speaking classes.: , Expected in
- ,
GPA:
HS diploma: , Expected in
- ,
GPA:
Microsoft Office Suite, computer savvy, customer service, phone skills, customer requests, internet, product knowledge, cash handling, College, degree, Bachelors, BS.
Skills
accounting, Bachelors, cash handling, cashier, closing, addressing customer concerns, clientele, excellent customer service, customer service, excellent customer service, economics, food safety, General Manager, managing, Microsoft Office Suite, window, policies, pricing, knowledge of store, public speaking, sales, phone skills, Transportation, visual displays
Professional Affiliations

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Resume Overview

School Attended

  • Portland State University
  • Portland Community College

Job Titles Held:

  • Shift Manager
  • Fuel Desk Operator
  • Team Trainer

Degrees

  • B.S
  • Associate of Science Oregon Transfer Degree
  • Coursework includes computer, accounting, economics, and public speaking classes.
  • HS diploma

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