Patient and empathetic customer service with extensive background in conflict resolution and customer care. Desires a dental assistant role. Flexible, reliable and hardworking in deadline-driven environments. Delivers positive experiences through high-quality customer care.
Excellent attention to detail
Organized file management
Proper telephone etiquette
Superior customer service
Shift LeaderNov 2015 - Current Biggby CoffeeAdrian, MI
Maintain regular and consistent attendance and punctuality.
Train new team members with positive reinforcement and respectful, encouraging coaching.
Engender customer loyalty by remembering personal preferences and allergy information.
Conduct successful cash audits at the end of each shift.
Constantly expand personal knowledge of coffee styles and varieties.
Clean counters, machines, utensils and seating areas daily.
Comply with standards for merchandising, stocking and storing product.
Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Advise customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Store ManagerSep 2013 - Nov 2015 Spotted Cow Adrian, MI
Prepared fountain drinks and ice cream items.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and bosses.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Strong leader of staff.
Trained staff on operating procedures and company services.
Did bank deposits and bought change for the store.
In charge of store inventory.
Crew May 2010 - Sep 2013 McDonalds Adrian, MI
Took customer orders.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Followed food safety procedures according to company policies and health and sanitation regulations.
High School Diploma: 2012 Adrian High SchoolAdrian, MI
Diploma : Nail Technology2014 Michigan College of BeautyMonroe, MI