Highly enthusiastic customer service professional with 5 years client interface experience. Results-driven Shift Leader/Backup Manager, with proven ability to work alone, or with a team. Very hands-on when it comes to getting to work and getting the job done in a timely manner. Dependable, committed customer service driven individual with a positive attitude.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained new employees when they arrived.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding expectations.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Maintained clean tables for customers.
Preformed at a very fast rate for best results in seating for customers.
Learned how the flow of a restaurant works.
Maintain alertness and remain safety conscious.
Record accurate information for reports and shift logs.
Provide escorting from buildings to vehicles for clients.
Looking professional and well groomed at all times.
Various experience includes: recording and guiding inbound and outbound trailer loads for a warehouse, patrolling grounds of companies to check for disturbances,providing traffic control for concerts at arenas.
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