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shift leader resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Skills
  • Team supervision
  • Staff development
  • Issue resolution
  • Teambuilding
  • Friendly, positive attitude
  • Customer Service
  • Decision-making
  • Active listening
Experience
Shift Leader, 09/2019 - Current
Potbelly Sandwich Shop Sugar Land, TX,
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Generated reports to assess performance and make adjustments.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Assisted Store Manager with operations game plan and company initiatives implementation.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Assisted with performance reviews to identify areas of improvement.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Prepared prescription transfers to other pharmacies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Managed medication stocks, including conducting counts and labeling products.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Communicated with insurance companies for billing purposes.
Shift Leader, 06/2018 - 08/2019
Potbelly Sandwich Shop Thornton, CO,
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Generated reports to assess performance and make adjustments.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Assisted Store Manager with operations game plan and company initiatives implementation.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Shift Supervisor, 10/2017 - 10/2018
Chocoladefabriken Lindt New York, NY,
  • Collaborated with team members to improve performance and implement training updates.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Education and Training
High School Diploma: , Expected in
-
Ypsilanti Community High School - Ypsilanti,
GPA:
Status -
: , Expected in
-
Washtenaw Community College - Ann Arbor, MI
GPA:
Status -

Completed CNA certification.

Certifications
  • Pediatric and Adult CPR/First Aid and AED, 2 year Certificate
  • Certified Nursing Assistant
  • Licensed Pharmacy Technician
,

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Resume Overview

School Attended

  • Ypsilanti Community High School
  • Washtenaw Community College

Job Titles Held:

  • Shift Leader
  • Shift Leader
  • Shift Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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