Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I handle team needs with active, quick-thinking strategies. Well-coordinated planner effective in implementing and coordinating schedules and workflows. Great at picking up on new technologies, processes, and ideas as well as training others in these areas. Superior work ethic combined with resourceful, team-oriented, and upbeat nature. I have worked with many independent groups and middle/high school music and color guard programs as well as experience in healthcare, food service, and retail fields.

  • Knowledgeable in EPIC, EHR, and POS systems
  • Scheduling
  • Insurance
  • Patient Care
  • Leadership
  • Team oversight, staff education, and training
  • Conflict Resolution
  • Cash handling
  • Microsoft Office
  • Strong verbal and written communication
  • Safety processes and procedures
  • Creative problem-solving
Work History
09/2017 to Current Shift Leader Jimmy John's | Buford, GA,

(Currently working part-time as needed for catering as of 01/01/2020)

  • Assigned daily employee tasks and monitored activity and completion.
  • Deliver and present catering orders safely and effectively to guests.
  • Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
12/2016 to 04/2019 Assistant Colorguard Director / Colorguard Technician Xponential Fitness | Irvine, CA,
  • Assisted in adjudication of new student try-outs.
  • Assisted in choreography, arranging, and implementing color guard routine(s), both as an integrated part of the marching band, and as an independent unit.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Instilled the philosophies agreed upon by the leadership of the Music and Arts Department, as well as bridging the activity to applicable life lessons such as hard work, work ethic, punctuality, mental and physical advancement.
10/2016 to 07/2017 Retail Manager Good Shepherd Hospice | Kansas, IL,
  • Hired, trained, and supervised student workers.
  • Created a purchasing strategy locally under the direction of the Retail District Manager.
  • Oversaw receiving and ensured an appealing display of merchandise to promote sales.
  • Assisted in achieving financial objectives by analyzing and responding to variances on a scorecard.
  • Performed and logged semi-annual inventory counts.
  • Identified current and future customer requirements by establishing rapport with potential and actual customers and campus leaders.
  • Performed cash handling and bank deposits.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
02/2015 to 06/2016 Patient Account Representative Hattiesburg Clinic | City, STATE,
  • Confirmed patient information and collected copays, as well as verified insurance coverage and informed patients of financial responsibilities prior to services being rendered.
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy..
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
  • Processed POS transactions, including checks, cash and credit purchases or refunds as well as the responsibility of handling large sums of money and cash drawers.
Expected in 08/2021 Bachelor of Science | Nursing University of Indianapolis, Indianapolis, IN GPA:
  • Current GPA - 4.000
  • Current Mentor for undergraduate students through the University of Indianapolis' Mentor Collective Team
Expected in 05/2014 Bachelor of Arts | Music Performance University of Southern Mississippi, Hattiesburg, MS GPA:
  • Graduated with 3.28 GPA.
  • Dean's List - 2011 through 2013
  • President's List - 2013 through 2014
  • Recipient of Outstanding Leadership Scholarship
  • Leadership positions within the School of Music
Expected in 05/2009 High School Diploma | Ocean Springs High School, Ocean Springs, MS, GPA:
  • Academic GPA - 3.872
  • Weighted Academic GPA - 4.348
  • Graduated in Top 10% of Class
  • Member of National Honor Society, Help2Others, Key Club, Band
  • Leadership positions in multiple extracurricular activities.
  • School and State Representative for region, state, national, and international music competitions.

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School Attended

  • University of Indianapolis
  • University of Southern Mississippi
  • Ocean Springs High School

Job Titles Held:

  • Shift Leader
  • Assistant Colorguard Director / Colorguard Technician
  • Retail Manager
  • Patient Account Representative


  • Bachelor of Science
  • Bachelor of Arts
  • High School Diploma

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