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Shift Leader Resume Example

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SHIFT LEADER
Professional Summary
Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in Point of Sale Software.
Skills
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • Exceptional interpersonal communication
  • Budget development
  • Strong interpersonal skills
  • Human resources management
  • Deadline-oriented
  • Client account management
  • Cash handling and management
  • Exceptional time management skills
  • Excellent work ethic
Work History
Shift Leader, 09/2014 to 03/2015
Jimmy John's – Marion , OH
  • Greeted customers promptly.
  • Received customer payments.
  • Described products and services in detail.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers in selecting items based on needs.
  • Completed purchases using Point of Sale systems.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Assisted on sales floor as needed to maintain service standards.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
Store Supervisor, 03/2015 to 12/2015
Erickson Living – Fairfax , VA
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Hired and trained over 10 emplyees.
Education
High School Diploma: 2014
Chapin High School - City, State
Certifications
  • CPR certified through American Red Cross 
Volunteer Experience

Youth Volunteer: American Red Cross

Fairbanks Memorial Hospital- Fairbanks, AK

August 2007- July 2012

William Bellmont Hospital- El Paso, TX

July 2012- September 2014

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Chapin High School

Job Titles Held:

  • Shift Leader
  • Store Supervisor

Degrees

  • High School Diploma : 2014

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