Shift Leader Resume Example Company Name

SHIFT LEADER

Professional Summary

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in Point of Sale Software.

Skills

Customer-oriented
High level of accuracy
Strong customer relations
Exceptional interpersonal communication
Budget development

Strong interpersonal skills
Human resources management
Deadline-oriented
Client account management
Cash handling and management
Exceptional time management skills
Excellent work ethic

Work History

Shift Leader, 09/2014 to 03/2015
Company Name – City, State

Greeted customers promptly.
Received customer payments.
Described products and services in detail.
Monitored areas for security issues and safety hazards.
Assisted customers in selecting items based on needs.
Completed purchases using Point of Sale systems.
Trained new cashiers on procedures, customer service and sales techniques.
Assisted on sales floor as needed to maintain service standards.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.

Store Supervisor, 03/2015 to 12/2015
Company Name – City, State

Built loyal clientele through friendly interactions and consistent appreciation.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Verified that prepared food met all standards for quality and quantity.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Hired and trained over 10 emplyees.

Education

High School Diploma: 2014
Chapin High School - City, State

Certifications

CPR certified through American Red Cross

Volunteer Experience

Youth Volunteer: American Red Cross

Fairbanks Memorial Hospital- Fairbanks, AK

August 2007- July 2012

William Bellmont Hospital- El Paso, TX

July 2012- September 2014

Resume Overview

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Shift Leader Resume Example

Resume Score: 65%

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Resume Overview

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