Shift Leader Resume Example
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SHIFT LEADER
Professional Summary
Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in Point of Sale Software.
Skills
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Work History
Shift Leader, 09/2014
to 03/2015
Jimmy John's – Marion , OH
Jimmy John's – Marion , OH
- Greeted customers promptly.
- Received customer payments.
- Described products and services in detail.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Completed purchases using Point of Sale systems.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted on sales floor as needed to maintain service standards.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
Store Supervisor, 03/2015
to 12/2015
Erickson Living – Fairfax , VA
Erickson Living – Fairfax , VA
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Verified that prepared food met all standards for quality and quantity.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Hired and trained over 10 emplyees.
Education
High School Diploma: 2014
Chapin High School - City, State
Chapin High School - City, State
Certifications
- CPR certified through American Red Cross
Volunteer Experience
Youth Volunteer: American Red Cross
Fairbanks Memorial Hospital- Fairbanks, AK
August 2007- July 2012
William Bellmont Hospital- El Paso, TX
July 2012- September 2014
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Resume Overview
School Attended
- Chapin High School
Job Titles Held:
- Shift Leader
- Store Supervisor
Degrees
- High School Diploma : 2014
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