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Shift Leader Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Team Supervision
  • Staff development
  • Work ethic
  • Customer service
  • PPE use
  • Multitasking
  • Problem resolution
  • Computer skills
  • Organizational skills
  • Planning
  • Contract development and management
  • Issue and conflict resolution
Experience
Shift Leader, 03/2014 to Current
Denny's IncKaty, TX,
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Generated shipping documents, including packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Trained staff on material handling processes to reduce shipping times.
  • Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Created training manual for employees to use as reference guide.
  • Reviewed applications and resumes and recommended top candidates for interviews.
Moving Company , 05/2015 to 09/2018
Marriott InternationalOpelika, AL,
  • Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to [Number] pounds.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Secured items in truck by strapping over protective padding.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
  • Drove truck safely to deliver items in original condition to destination.
  • Planned and followed most direct route to save time and mileage on company trucks.
  • Walked through customer sites with checklists to verify job completion.
  • Loaded completed orders on pallets according to delivery numbers.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
  • Kept records for production, inventory, income and expenses.
Valet Parking, 02/2007 to 09/2018
Triangle ManufacturingUpper Saddle River, NJ,
  • Filed guest's keys and tickets systematically, efficiently pinpointed vehicle locations, retrieved guest’s vehicles quickly and offered directions to next destination.
  • Greeted visitors with care and compassion and expressed empathy and patience for anxious, potentially disruptive and upset patrons.
  • Inspected each vehicle for damage, dents or marks before taking possession, recorded findings on claim ticket and meticulously cared for vehicle to protect from damage.
  • Maintained constant traffic flow to keep main entrance clear and free of unattended vehicles while also making time to assist wheelchair-bound patrons and others with disabilities.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.
  • Removed snow from common areas to create safe operating environment.
  • Relocated and repositioned patrons' vehicles between valet driveway and parking facility and displayed professional and courteous customer service regardless of weather conditions.
  • Performed vehicle inspections and regular maintenance.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
  • Parked and returned vehicles for guests during valet service hours.
Shipping and Receiving Clerk, 12/2004 to 09/2013
Home DepotCity, STATE,
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
  • Maintained inventory of shipping materials and supplies.
  • Maintained work areas and kept organized.
  • Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Documented damaged, inaccurate or missing products and reported to management.
  • Organized storage areas to maximize movement and minimize labor.
  • Received deliveries, scanned packages and updated orders in internal database.
Education and Training
Associate in Business: Associate in Business, Expected in 05/2010
Baltimore City Community College - Baltimore, MD
GPA:
High School Diploma: , Expected in 06/2003
Northwestern High School - Baltimore, MD
GPA:

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Resume Overview

School Attended
  • Baltimore City Community College
  • Northwestern High School
Job Titles Held:
  • Shift Leader
  • Moving Company
  • Valet Parking
  • Shipping and Receiving Clerk
Degrees
  • Associate in Business
  • High School Diploma

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