A professional position in the entertainment industry enabling me to contribute to the creative development of an institution and expansion of its circulation.
Received multiple awards recognizing my work ethic and ability to work in a team.
Dedication to product quality.
Proven track record of improving processes to save time and money for the organization.
Obtained strong management skills by training and leading a team of a minimum of seven employees.
Ability to plan, prioritize, execute, and follow-up in a timely manner
Possess strong verbal and written skills, as well as being detail-oriented, organized, dedicated, and solution oriented.
Applications: Microsoft Office - 65 WPM, 10-key calculator, and Celtx
Strong creative vision
Culture Shapers: Honorable Mention, 2003
Spindletop Film Festival: Second Place - PSA, 2003
Island Film Festival: Third Place - PSA, 2004
Barista11/2016 to CurrentStarbucksHouston, TX
customer service by taking orders and payments as well as brew tea,
and make other beverages according to customer specifications.
include cash handling, light cleaning and answering calls from the
Shift Leader11/2015 to 07/2016Cafe ExpressHouston, TX
Direct other employees during their daily routines when the manager is not on duty.
Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
Proper food preparation and sanitation, as well as daily store maintenance.
Customer service: interact with customers to make sure they have a satisfactory experience.
Answer multi-phone line to take to-go/catering orders, speak with property management and maintenance.
Elite trainer and Star Employee in 2013.
Daily assignments as needed.
TABC and ServSafe certified.
Administrative Assistant12/2013 to 11/2015Harris County District Attorney's OfficeHouston, TX
Pull daily docket: printed out the docket sheet for the next day from Intranet, pulled the docket to 100%, alphabetized the cases by last name and placed in appropriate area to be ready for court the next day.
Filing: filed cases alphabetically according to case type after docket.
Intranet case tracking system: entered cases into online case tracking system before transferring them to/from department.
Enter disposed cases into Excel spreadsheet for statistical purposes.
Multi-phone lines: answered calls from the public, answered questions, and direct them to the desired destination.
Also called other departments when needed.
Front-desk duty: filled in for the receptionist while unavailable.
Special assignments as needed: for example, typing grand jury agendas for the ADA's, refiling a case, typing indictments, preparing motion to adjudicate guilt folders, sending certified mail.
Broke down felony file folders, organized them by document type, scanned them into computer program, checked each page to make sure that the scanned image is clear, and indexed them.
Once the entire folder entered into Intranet system, file is destroyed in the hopes to become paper-free in the future.
Customer Service Representative11/2012 to 12/2013Cornelius NurseryHouston, TX
Made sure all registered stock, advertisements up to date, and check to make sure on-sale items would ring up correctly.
Trainer: trained the new-hire cashiers.
Answer multi-phone line: answer questions for the public and direct them to the appropriate person when they had a specific question.
Customer service: make sure customers had a satisfactory experience while at the store.
Special assignments as needed: for example, pricing and stocking newly arrived items, and light cleaning.
Catering Assistant11/2008 to 11/2011Jason's DeliKaty, TX
Delivery coordinator for PM: enter deliveries in spreadsheets to delegate to specific drivers and cash them out at the end of the night.
Proper food preparation of catering orders, and sanitation of work stations.
Cashier: provide customer service, order taking, cash handling, answered multi-phone lines to take catering/to-go orders, and light cleaning duties.
Deliver catering orders: arrive punctually at the appropriate address with customer's order and set up when needed.
Bachelor of Arts: Criminal JusticeMay 2011Sam Houston State UniversityHuntsville, TX, USA
The Basics of Screenwriting2016Leisure Learning Unlimited, Inc.Houston, TX, USA
Radio, Television, & FilmUniversity of North TexasDenton, TX2004-2005
Member, Alumni Association at Sam Houston State University