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Shift Leader Resume Example

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SHIFT LEADER
Professional Profile
A professional position in the entertainment industry enabling me to contribute to the creative development of an institution and expansion of its circulation.
Qualifications
  • Received multiple awards recognizing my work ethic and ability to work in a team.
  • Dedication to product quality.
  • Proven track record of improving processes to save time and money for the organization.
  • Obtained strong management skills by training and leading a team of a minimum of seven employees.
  • Ability to plan, prioritize, execute, and follow-up in a timely manner
  • Possess strong verbal and written skills, as well as being detail-oriented, organized, dedicated, and solution oriented.
  • Applications: Microsoft Office - 65 WPM, 10-key calculator, and Celtx
  • Screenwriting
  • Strong creative vision
  • Film Editing
  • Creative
Relevant Experience
Culture Shapers: Honorable Mention, 2003
Spindletop Film Festival: Second Place - PSA, 2003
Island Film Festival: Third Place - PSA, 2004
Experience
Barista11/2016 to CurrentStarbucksHouston, TX
  • Provide customer service by taking orders and payments as well as brew tea, coffee and make other beverages according to customer specifications.
  • Other duties include cash handling, light cleaning and answering calls from the public.
Shift Leader11/2015 to 07/2016Cafe ExpressHouston, TX
  • Direct other employees during their daily routines when the manager is not on duty.
  • Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
  • Proper food preparation and sanitation, as well as daily store maintenance.
  • Cash handling/depositing.
  • Customer service: interact with customers to make sure they have a satisfactory experience.
  • Answer multi-phone line to take to-go/catering orders, speak with property management and maintenance.
  • Elite trainer and Star Employee in 2013.
  • Daily assignments as needed.
  • TABC and ServSafe certified.
Administrative Assistant12/2013 to 11/2015Harris County District Attorney's OfficeHouston, TX
  • Pull daily docket: printed out the docket sheet for the next day from Intranet, pulled the docket to 100%, alphabetized the cases by last name and placed in appropriate area to be ready for court the next day.
  • Filing: filed cases alphabetically according to case type after docket.
  • Intranet case tracking system: entered cases into online case tracking system before transferring them to/from department.
  • Enter disposed cases into Excel spreadsheet for statistical purposes.
  • Multi-phone lines: answered calls from the public, answered questions, and direct them to the desired destination.
  • Also called other departments when needed.
  • Front-desk duty: filled in for the receptionist while unavailable.
  • Special assignments as needed: for example, typing grand jury agendas for the ADA's, refiling a case, typing indictments, preparing motion to adjudicate guilt folders, sending certified mail.
  • Broke down felony file folders, organized them by document type, scanned them into computer program, checked each page to make sure that the scanned image is clear, and indexed them.
  • Once the entire folder entered into Intranet system, file is destroyed in the hopes to become paper-free in the future.
Customer Service Representative11/2012 to 12/2013Cornelius NurseryHouston, TX
  • Made sure all registered stock, advertisements up to date, and check to make sure on-sale items would ring up correctly.
  • Trainer: trained the new-hire cashiers.
  • Answer multi-phone line: answer questions for the public and direct them to the appropriate person when they had a specific question.
  • Customer service: make sure customers had a satisfactory experience while at the store.
  • Special assignments as needed: for example, pricing and stocking newly arrived items, and light cleaning.
Catering Assistant11/2008 to 11/2011Jason's DeliKaty, TX
  • Delivery coordinator for PM: enter deliveries in spreadsheets to delegate to specific drivers and cash them out at the end of the night.
  • Proper food preparation of catering orders, and sanitation of work stations.
  • Cashier: provide customer service, order taking, cash handling, answered multi-phone lines to take catering/to-go orders, and light cleaning duties.
  • Deliver catering orders: arrive punctually at the appropriate address with customer's order and set up when needed.
Education
Bachelor of Arts: Criminal JusticeMay 2011Sam Houston State UniversityHuntsville, TX, USA
The Basics of Screenwriting2016Leisure Learning Unlimited, Inc.Houston, TX, USA
Radio, Television, & FilmUniversity of North TexasDenton, TX2004-2005
Affiliations
Member, Alumni Association at Sam Houston State University
Skills
PC Software: Microsoft Office, Adobe Acrobat
MAC Software: Final Cut Pro (Basic)
Pro-active, initiative, and follow-through
Data entry and strong phone skills
Strong knowledge of television and film history
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Resume Overview

Companies Worked For:

  • Starbucks
  • Cafe Express
  • Harris County District Attorney's Office
  • Cornelius Nursery
  • Jason's Deli

School Attended

  • Sam Houston State University
  • Leisure Learning Unlimited, Inc.
  • University of North Texas

Job Titles Held:

  • Barista
  • Shift Leader
  • Administrative Assistant
  • Customer Service Representative
  • Catering Assistant

Degrees

  • Bachelor of Arts : Criminal Justice May 2011
    The Basics of Screenwriting 2016
    Radio, Television, & Film

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