Shift Leader Resume Example Enmark (Now Enmarket Inc.)

SHIFT LEADER

Professional Summary

Punctual and motivated Customer Service Professional with over five years of retail experience in fast-paced, team-based environments. Exceptional communication and computer abilities with a substantial history of consistently meeting or exceeding sales targets. Enthusiastic, highly organized and able to build trusting relationships with customers. Able to think critically, plan and execute activities and manage tasks while delivering excellent customer-oriented service.

Skills

Cash handling

Quality Assurance

Leadership experience

Quick learner

Active listening skills

Creative problem-solving

Strong verbal and written communication

Data entry

Positive and friendly attitude

Key holder experience

Detail and goal-oriented

Time management skills

Teamwork

Employee Training

Work History

Aug 2013 - Mar 2015Pooler, Georgia

Shift Leader / Enmark (Now Enmarket Inc.)

Store# 852 Pooler, Georgia: Manager- Ms. Brittanie Grant, Assistant Managers- Mrs. Rose and Mrs. Wendy
Was highlighted multiple times through positive customer emails to corporate about the superb service provided
Monitored and trained multiple customer service employees
Maintained a clean and friendly environment for customers
Lifted, stacked and transported boxes weighing over 30 pounds
Checked and verified shift reports
Recorded, verified and filed daily and weekly reports
Created, submitted and verified grocery order
Recorded Local Competitor Fuel Prices and Updated Store's Fuel Prices
Recorded and Verified Lottery Tickets and Sales
Checked In Vendors
Monitored areas for security issues and safety hazards
Requested official identification for Alcohol and Tobacco purchases by verifying details, consistently meeting strict legal standards of underage sales
Maintained current knowledge of store promotions and highlighted sales to customers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Assisted customers by answering questions and fulfilling requests
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Set up new sales displays for each holiday
Processed POS transactions, including checks, cash and credit purchases or refunds and issued receipts
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
Assigned daily employee tasks and monitored activity to completion

Aug 2012 - May 2013Statesboro, Georgia

Team Member / Chick-Fil-A Inc.

Manager- Darius Butts, Supervisor- Marc "Bo" Galvin; Unfortunately, the managers and supervisors who worked with me may no longer be with the company
One of the busiest franchises in the region at Georgia Southern University, serving over 2,000 customers daily
Worked as lemonade prep, greeter and customer service representative
Worked successfully in a fast paced environment with a team of 20 other individuals
Assisted with prep of food items
Assisted with cleaning and closing duties
Filled in at various stations as needed during shifts
Trained junior team members on protocols and procedures of each station to maximize contributions
Kept work areas clean, organized and safe to promote efficiency and team safety
Learned all required tasks quickly to maximize performance
Contributed to team success by completing jobs quickly and accurately
Sought out ways to go above and beyond job requirements
Lifted, stacked and transported boxes weighing up to 50 pounds

Mar 2011 - Aug 2012Ellabell, Georgia

Deli Associate / Parkers Corporation

Managers- Rita Morrow and Patty A. Supervisor- Corina Puffer; Unfortunately, the managers and supervisors who worked with me may no longer be with the company
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
Maintained clean, trash-free work area to maximize productivity and safety
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
Inspected equipment such as refrigerators and warming lamps every two or three hours to check compliance with safe operating levels
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
Used downtime to prepare ingredients and restock supplies for expected busy periods

Jun 2010 - Mar 2011Pooler, Georgia

Restaurant Waitress / Waffle House

Held a full time position as a waitress within a fast paced and demanding environment
Served over 200 customers in one shift during peak holiday seasons
Process customers orders, ensured correctness and promptly passed order on to line cook
Process payments, settle batches, count and reset drawer
Completed safe drops in a timely and safe manner
Learned how to interact with customers and provide adequate customer service
Inspected completed dishes for best-in-class plating, aroma and food quality
Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow
Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business

Education

Statesboro, GA

Some College (No Degree) in NursingGeorgia Southern University

May 2010Guyton, Georgia

High School DiplomaSouth Effingham High School

GPA: 3.5

Resume Overview

Companies Worked For:

Enmark (Now Enmarket Inc.)
Chick-Fil-A Inc.
Parkers Corporation
Waffle House

School Attended

Georgia Southern University
South Effingham High School

Job Titles Held:

Shift Leader
Team Member
Deli Associate
Restaurant Waitress

Degrees

Some College (No Degree) in Nursing
High School Diploma

Shift Leader Resume Example

Resume Score: 80%

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