LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Shift Leader
Please provide a type of job or location to search!
SEARCH

Shift Leader Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SHIFT LEADER
Professional Summary

Punctual and motivated Customer Service Professional with over five years of retail experience in fast-paced, team-based environments. Exceptional communication and computer abilities with a substantial history of consistently meeting or exceeding sales targets. Enthusiastic, highly organized and able to build trusting relationships with customers. Able to think critically, plan and execute activities and manage tasks while delivering excellent customer-oriented service.

Skills
  • Cash handling
  • Quality Assurance
  • Leadership experience
  • Quick learner
  • Active listening skills
  • Creative problem-solving
  • Strong verbal and written communication
  • Data entry
  • Positive and friendly attitude
  • Key holder experience
  • Detail and goal-oriented
  • Time management skills
  • Teamwork
  • Employee Training
  • Work History
    Aug 2013 - Mar 2015Pooler, Georgia
    Shift Leader / Enmark (Now Enmarket Inc.)
    • Store# 852 Pooler, Georgia: Manager- Ms. Brittanie Grant, Assistant Managers- Mrs. Rose and Mrs. Wendy
    • Was highlighted multiple times through positive customer emails to corporate about the superb service provided
    • Monitored and trained multiple customer service employees
    • Maintained a clean and friendly environment for customers
    • Lifted, stacked and transported boxes weighing over 30 pounds
    • Checked and verified shift reports
    • Recorded, verified and filed daily and weekly reports
    • Created, submitted and verified grocery order
    • Recorded Local Competitor Fuel Prices and Updated Store's Fuel Prices
    • Recorded and Verified Lottery Tickets and Sales
    • Checked In Vendors
    • Monitored areas for security issues and safety hazards
    • Requested official identification for Alcohol and Tobacco purchases by verifying details, consistently meeting strict legal standards of underage sales
    • Maintained current knowledge of store promotions and highlighted sales to customers
    • Restocked, arranged and organized merchandise in front lanes to drive product sales
    • Assisted customers by answering questions and fulfilling requests
    • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
    • Set up new sales displays for each holiday
    • Processed POS transactions, including checks, cash and credit purchases or refunds and issued receipts
    • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
    • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
    • Assigned daily employee tasks and monitored activity to completion
    Aug 2012 - May 2013Statesboro, Georgia
    Team Member / Chick-Fil-A Inc.
    • Manager- Darius Butts, Supervisor- Marc "Bo" Galvin; Unfortunately, the managers and supervisors who worked with me may no longer be with the company
    • One of the busiest franchises in the region at Georgia Southern University, serving over 2,000 customers daily
    • Worked as lemonade prep, greeter and customer service representative
    • Worked successfully in a fast paced environment with a team of 20 other individuals
    • Assisted with prep of food items
    • Assisted with cleaning and closing duties
    • Filled in at various stations as needed during shifts
    • Trained junior team members on protocols and procedures of each station to maximize contributions
    • Kept work areas clean, organized and safe to promote efficiency and team safety
    • Learned all required tasks quickly to maximize performance
    • Contributed to team success by completing jobs quickly and accurately
    • Sought out ways to go above and beyond job requirements
    • Lifted, stacked and transported boxes weighing up to 50 pounds
    Mar 2011 - Aug 2012Ellabell, Georgia
    Deli Associate / Parkers Corporation
    • Managers- Rita Morrow and Patty A. Supervisor- Corina Puffer; Unfortunately, the managers and supervisors who worked with me may no longer be with the company
    • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
    • Maintained clean, trash-free work area to maximize productivity and safety
    • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
    • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
    • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
    • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
    • Inspected equipment such as refrigerators and warming lamps every two or three hours to check compliance with safe operating levels
    • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
    • Used downtime to prepare ingredients and restock supplies for expected busy periods
    Jun 2010 - Mar 2011Pooler, Georgia
    Restaurant Waitress / Waffle House
    • Held a full time position as a waitress within a fast paced and demanding environment
    • Served over 200 customers in one shift during peak holiday seasons
    • Process customers orders, ensured correctness and promptly passed order on to line cook
    • Process payments, settle batches, count and reset drawer
    • Completed safe drops in a timely and safe manner
    • Learned how to interact with customers and provide adequate customer service
    • Inspected completed dishes for best-in-class plating, aroma and food quality
    • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow
    • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
    Education
    Statesboro, GA
    Some College (No Degree) in NursingGeorgia Southern University
    May 2010Guyton, Georgia
    High School DiplomaSouth Effingham High School

    GPA: 3.5

    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Enmark (Now Enmarket Inc.)
    • Chick-Fil-A Inc.
    • Parkers Corporation
    • Waffle House

    School Attended

    • Georgia Southern University
    • South Effingham High School

    Job Titles Held:

    • Shift Leader
    • Team Member
    • Deli Associate
    • Restaurant Waitress

    Degrees

    • Some College (No Degree) in Nursing
      High School Diploma

    Create a job alert for [job role title] at [location].

    ×

    Advertisement

    Similar Resumes

    View All
    Shift-Leader-resume-sample

    Shift Leader

    Dairy Queen

    Raleigh, North Carolina

    Shift-Leader-resume-sample

    Shift Leader

    Smoothie King

    Killeen, Texas

    Shift-Leader-resume-sample

    Shift Leader

    Jack In The Box

    Los Angeles, California

    About
    • About Us
    • Privacy Policy
    • Terms of Use
    • Sitemap
    Help & Support
    • Work Here
    • Contact Us
    • FAQs
    Languages
    • EN
    • UK
    • ES
    • FR
    • IT
    • DE
    • NL
    • PT
    • PL
    Customer Service
    customerservice@livecareer.com
    800-652-8430 Mon- Fri 8am - 8pm CST
    Sat 8am - 5pm CST, Sun 10am - 6pm CST
    • Stay in touch with us
    Site jabber winner award

    © 2021, Bold Limited. All rights reserved.