I am a people-oriented leader successful at executing new initiatives. I am committed to creating a safe and happy workplace and work well with others. Extremely well rounded individual, always willing to try new things and learn on the spot. I am a fast learner and believe that experiences come to you because you tried and failure is only a learning curve. You miss 100% of the chances you don't take, and opportunities only show themselves if you let them.
Skills
Issue resolution
Staff development
Client support
Team Supervision
Workforce training
Continuous improvements
Experience
01/2021 to Current
Shift Lead SupervisorParadies Lagardère Travel Retail – Dulles, VA,
Supervised, trained and guided team by coaching on daily activities.
Communicated daily schedule and delegated work to employees.
Enforced rules and procedures for accuracy, efficiency and safety.
Documented timecard data, maintenance logs and production logs.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised and led employees to maintain productivity and customer service levels.
Assisted general manager with operations game plan and company initiatives implementation.
Evaluated employee performance, delivering individualized feedback and praise.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Coached and trained employees and managed daily work assignments to enhance operations.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
07/2019 to 01/2021
Veterinarian AssistantGreat Wolf Lodge – Olympia, WA,
Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
Documented patient information with precision to maintain records accuracy.
Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Obtained information and history from clients to maintain medical charts.
Released patients to owners with care directions from veterinary staff.
Communicated with veterinarians and staff members to maintain patient flow.
Helped veterinarian with neutering, tooth removal and casting broken bones.
Operated radiographic equipment.
09/2017 to 07/2019
Lifeguard SupervisorFrancis Ford Coppola Winery – Geyserville, CA,
Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
Supervised lifeguard team of 40 or more and assigned daily tasks.
Evaluated performance of staff and addressed areas needing improvement.
Tested lifeguards' skillsets using scenario simulations.
Oversaw equipment storage space by assigning cleaning and organizing duties.
Reviewed supplies inventory regularly and reordered when stock ran low.
Trained new lifeguard staff and held training sessions for existing team.
Led team-building games to build group cooperation.
Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
Administered immediate and comprehensive first aid to injured and distressed patrons.
Checked weather reports to warn public of potential inclement weather and proper safety procedures.
Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
05/2015 to 09/2017
LifeguardBroward County Parks And Recreation – City, STATE,
Watched over swimmers to respond quickly to distress situations.
Maintained neat and clean pool area and clean water.
Observed sections of assigned water zone of responsibility.
Adhered strictly to emergency action plans.
Cleaned, brushed and vacuumed pool to keep clean.
Administered first aid and CPR in response to life-threatening situations.
Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Identified emergency situations or potential drownings and entered water for lifesaving measures.
Cautioned swimmers regarding unsafe practices and safety hazards.
Education and Training
Expected in 05/2018 to to
Associate of Arts: Broward College - Fort Lauderdale, FL GPA:
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