Versatile Shift Manager offering 2 years of progressive experience and demonstrated track record of leadership and operations success. Commended for driving improvements in overall service levels, transactional efficiencies and cost management. Well-versed in presenting ideas and concepts in positive manner. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Skills
Delegating Work
Team Building
Relationship Building
Complex Problem Solving
Managing Operations and Efficiency
Staff Training and Onboarding
Problem Resolution
Energetic and Enthusiastic
Equipment Troubleshooting
Mentoring and Coaching
Hiring and Training
Team Leadership
Teamwork and Collaboration
Recruitment and Hiring
Process Improvements
Verbal and Written Communication
Employee Development
Cash Handling
Employee Coaching and Motivation
Training and Mentoring
Work Planning and Prioritization
Goal Setting
Opening and Closing Procedures
Supply Ordering
Scheduling and Coordinating
Decision Making
Experience
08/2020 to 03/2022
Shift Lead Manager/Assistant General ManagerBoyd Gaming, Inc. – Kenner, LA,
Coordinated shift workers for inventory receiving, auditing and restocking.
Taught staff upselling techniques to meet revenue targets.
Reinforced rules to promote superior employee performance.
Upheld company standards and compliance requirements for operations.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Promoted products, increasing customer base and market share.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Treated associates with fairness and respect, providing recognition of accomplishments.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
01/2017 to 01/2018
Hotel Front Desk SupervisorRed Carpet Motel – City, STATE,
Received incoming calls and coordinated with staff to fulfill customer requests.
Facilitated successful front desk operations for high-volume hotel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Arranged special accommodations for guests to enhance visitor experiences.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Input customer data into reservation systems and updated to reflect room changes.
Cultivated long-lasting relationships with florists and restaurants and promoted third-party vendors to guests.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Assisted guests at check-in, providing information on various services within hotel.
Responded to and resolved guest issues or complaints.
10/2013 to 03/2015
General Labor Construction WorkerLancaster Construction – City, STATE,
Maintained clean, safe working environment by removing waste from job site prior to shift completion.
Used picks and shovels to dig, spread and level dirt and gravel.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Understood how to operate and maintain job site equipment safely and for maximum productivity.
Performed demanding physical work over extended periods and modeled positive attitude.
Education and Training
Expected in 05/1997
High School Diploma: Southwestern Heights - Kismet, KS, GPA:
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