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shift lead manager assistant general manager resume example with 4 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Versatile Shift Manager offering 2 years of progressive experience and demonstrated track record of leadership and operations success. Commended for driving improvements in overall service levels, transactional efficiencies and cost management. Well-versed in presenting ideas and concepts in positive manner. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.

Skills
  • Delegating Work
  • Team Building
  • Relationship Building
  • Complex Problem Solving
  • Managing Operations and Efficiency
  • Staff Training and Onboarding
  • Problem Resolution
  • Energetic and Enthusiastic
  • Equipment Troubleshooting
  • Mentoring and Coaching
  • Hiring and Training
  • Team Leadership
  • Teamwork and Collaboration
  • Recruitment and Hiring
  • Process Improvements
  • Verbal and Written Communication
  • Employee Development
  • Cash Handling
  • Employee Coaching and Motivation
  • Training and Mentoring
  • Work Planning and Prioritization
  • Goal Setting
  • Opening and Closing Procedures
  • Supply Ordering
  • Scheduling and Coordinating
  • Decision Making
Experience
08/2020 to 03/2022
Shift Lead Manager/Assistant General Manager Boyd Gaming, Inc. Kenner, LA,
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Upheld company standards and compliance requirements for operations.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Promoted products, increasing customer base and market share.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
01/2017 to 01/2018
Hotel Front Desk Supervisor Red Carpet Motel City, STATE,
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Cultivated long-lasting relationships with florists and restaurants and promoted third-party vendors to guests.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Responded to and resolved guest issues or complaints.
10/2013 to 03/2015
General Labor Construction Worker Lancaster Construction City, STATE,
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Performed demanding physical work over extended periods and modeled positive attitude.
Education and Training
Expected in 05/1997 to to
High School Diploma:
Southwestern Heights - Kismet, KS,
GPA:

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Resume Overview

School Attended

  • Southwestern Heights

Job Titles Held:

  • Shift Lead Manager/Assistant General Manager
  • Hotel Front Desk Supervisor
  • General Labor Construction Worker

Degrees

  • High School Diploma

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