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Shift Lead Resume Example

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SHIFT LEAD
Summary
I am currently a Shift Lead at Walgreens with experience in quality service, customer retention, productivity, and team member management. I follow policy/procedure at all times to ensure that things run as smoothly as possible for everyone.
Skills
  • Attention to detail
  • Team management
  • Cash handling and advanced math
  • Focused on customer satisfaction 
  • Conflict resolution
  •  Loss prevention comprehension
  • Merchandising dispays
  • Communication and listening skills 
Experience
Shift Lead
February 2017Walgreens － Brookhaven, PA
-Manage up to 5 employees at one time
-Delegate tasks based on individual skill sets
-Personally oversee all store expense ordering for store condition, as well as order all photo lab supplies
-Investigate through price modifications
-Address customer feedback, negative and positive
-Merchandising throughout store
-Knowledge in store policy
-Score highly in customer satisfaction surveys
-Cash handling, accuracy, including safe counts, end of day register counts, and giving change to CSAs
Pharmacy Technician
September 2016 to February 2017Walgreens － Brookhaven, PA
-Enter new patient information into pharmacy software system
-Communicate with physicians, insurance companies, and patients through telephone and fax
-Accurately count medications for refill, including federally controlled substances
-Personally oversee the cleaning, temperature maintenance, and expiry regulations of the refrigerator/all refrigerated medications
-Mix various medications according to doctor instructions
-Receive medication shipments and stock, including federally controlled substances
Beauty Adviser
October 2015 to September 2016Walgreens － Brookhaven, PA
-Merchandising within the department
-Mark down nonbasic items for clearance
-Teach other employees how to conduct merchandise resets
-Implemented a notebook to improve communication between shift changes
-High sale numbers for the weekly promo department sale
-Basic stocking duties, including working overstock out of the stockroom and receiving/stocking truck shipments
Customer Service Associate
August 2015 to October 2015Walgreens － Brookhaven, PA
-Knowledgeable in store promotions and coupons
-Merchandise recommendations based on customer needs
-Credit/debit/check/cash transactions on a cash register
-Highly scored on customer satisfaction surveys
-High number of sales for suggested sale items each month
-Use of an intercom system
-Greet all customers as they enter/leave
Education and Training
High School Diploma : General Studies, 2016Sun Valley High School － Aston, PA, USA
-Graduated with a 3.4 GPA
-Member of Honors' Society
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Resume Overview

Companies Worked For:

  • Walgreens

School Attended

  • Sun Valley High School

Job Titles Held:

  • Shift Lead
  • Pharmacy Technician
  • Beauty Adviser
  • Customer Service Associate

Degrees

  • High School Diploma : General Studies , 2016

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