Dedicated food service shift lead proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position.
Summary of Skills
Customer-oriented
Dedicated team player
Point of Sale (POS) system operation
Quick learner
Friendly and helpful
Skilled trainer
Fast and efficient service worker Skilled upseller
Excellent time management skills
Accustomed to shift work
Effective workflow management
Conflict resolution
Adherence to high customer service standards
Efficient multi-tasker
Microsoft Outlook, Word and Excel
Consistently meet goals Effective leader
Responsible and reliable
Education and Coursework
2016Fullerton
High School Diploma2010La Habra High School, La Habra, CA
KinesiologyArizona State University, Tempe, AZ
KinesiologyFullerton College, Fullerton, CA
Experience
Jamba JuiceWhittier, CAShift Lead02/2014 to 11/2014
Responsible for opening and closing the restaurant.
Must adhere to the work ethics set by the company and be passionate about the work.
Hire and train new team members
Help in the leadership & development of team members
Maintain operational excellence
Demonstrates leadership behavior
Provide excellent store customer service experiences
Maintain positive relations with the customers
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Built loyal customers through friendly interactions and consistent appreciation.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
La Habra High SchoolLa Habra, CADefensive Backs Coach08/2013 to 09/2014
Developed game plans and adjusted them according to various game situations.
Built strong rapport with athletes and assistants before, during and after coaching seasons.
Taught a range of sport-specific skills in a clear, safe manner.
Acted as a positive role model for team participants and in the community.
Recruited student-athletes of the highest caliber to elevate team performance.
Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in football.
Demonstrated a high level of respect for opponents, officials and facilities.
Drilled student-athletes in run, jump, turn and switching man-to-man defenses.
Accepted coaching, constructive criticism and recognition with humility and composure.
Exhibited sound judgment while executing coaching responsibilities and functions.
Supervised practices and contests, prioritizing safety at all times.
Worked with coaching staff regarding game scouting reports and game strategies for opponents.
Coordinated team travel and video exchange with other teams.
La Habra Pop Warner FootballWhittier, CAJunior Coach08/2008 to 12/2010
Taught a range of sport-specific skills in a clear, safe manner.
Acted as a positive role model for team participants and in the community.
Built strong rapport with athletes and assistants before, during and after coaching seasons.
Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends football.
Demonstrated a high level of respect for opponents, officials and facilities.
Drilled student-athletes in run, jump, turn and switching man-to-man defenses.
Accepted coaching, constructive criticism and recognition with humility and composure.
Personal Information
Promoted to Crew Shift Leader at Jamba Juice after less than four months of employment.
Promoted to Crew Shift Leader at Jersey Mike's after less than two months.
Won three consecutive CIF championships.
Earned Clan Award which describes model athlete who demonstrates hard work and discipline on and off the field.
Achieved Honor Roll every semester of high school.
My cumulative GPA landed me in top 15th percentile graduating high school.
Skills
closing, coaching, CA, Conflict resolution, credit, clientele, excellent customer service, customer service, Fast, inventory, leadership, leadership & development, Excel, exchange, Microsoft Outlook, Word, policies, POS, Quick learner, rapport, safety, sound, team player, time management, trainer, video, workflow
Additional Information
Accomplishments Promoted to Crew Shift Leader after less than four months of employment. Won three consecutive CIF championships. Earned Clan Award which describes model athlete who demonstrates hard work and discipline on and off the field. Achieved Honor Roll every semester of high school. My cumulative GPA landed me in top 15th percentile graduating high school
