Shift Lead resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Talented Manager with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Skills and Certifications
  • Customer service
  • Leadership
  • Sales expertise
  • Safety processes and procedures
  • Creative problem-solving
  • Strong verbal and written communication
Passaic County Community College Paterson, NJ Expected in Associate : Business Administration, Science - GPA :

GPA: 3.2

CPR Certified/ First-aid Certified
Work History
Allied Universal Security - Shift Lead
Pompano Beach, FL, 09/2020 - 04/2021
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Respond to member questions and concerns in timely and professional manner.
  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Helped store management meet standards of service and quality in daily operations.
Clubcorp Club Operations, Inc. - Club Manager
Parker, CO, 11/2019 - 09/2020
  • Recruit, hire, train and develop high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Oversee cleanliness and maintenance of facility.
  • Prepare all HR related forms and send them to Corporate Payroll Team.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed team of 13 employees, overseeing hiring, training, and professional growth of employees
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Increased staff performance and engagement via motivational leadership
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
  • Managed over 50 calls daily addressing customer concerns
Sumitomo Electric Group - Assistant Manager
New Berlin, WI, 12/2017 - 08/2019
  • Oversee safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance teams in timely manner.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Increased sales revenues by promoting complementary products and educating customers about store promotions
  • Reviewed sales and gross profit reports to determine options for increasing market growth
Spanish :
Full Professional
Negotiated :
English :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Passaic County Community College

Job Titles Held:

  • Shift Lead
  • Club Manager
  • Assistant Manager


  • Associate

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