Shift Lead resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Talented Manager with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.
Skills and Certifications
Customer service
Leadership
Sales expertise
Safety processes and procedures
Creative problem-solving
Strong verbal and written communication
Education
Passaic County Community CollegePaterson, NJExpected in – –Associate:Business Administration, Science - GPA:
GPA: 3.2
Certifications
CPR Certified/ First-aid Certified
Work History
Allied Universal Security - Shift Lead Pompano Beach, FL, 09/2020 - 04/2021
Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
Respond to member questions and concerns in timely and professional manner.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress
Identified team weak points and implemented corrective actions to resolve concerns
Helped store management meet standards of service and quality in daily operations.
Clubcorp Club Operations, Inc. - Club Manager Parker, CO, 11/2019 - 09/2020
Recruit, hire, train and develop high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
Create and maintain welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Oversee cleanliness and maintenance of facility.
Prepare all HR related forms and send them to Corporate Payroll Team.
Identified and communicated customer needs to supply chain capacity and quality teams.
Defined clear targets and objectives and communicated to other team members.
Managed team of 13 employees, overseeing hiring, training, and professional growth of employees
Created plans and communicated deadlines to ensure projects were completed on time
Increased staff performance and engagement via motivational leadership
Prepared variety of different written communications, reports and documents to ensure smooth operations
Managed over 50 calls daily addressing customer concerns
Sumitomo Electric Group - Assistant Manager New Berlin, WI, 12/2017 - 08/2019
Oversee safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance teams in timely manner.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Established and optimized schedules to keep coverage and service in line with forecasted demands
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Increased sales revenues by promoting complementary products and educating customers about store promotions
Reviewed sales and gross profit reports to determine options for increasing market growth
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