- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Payment Processing
- Incoming Mail Sorting
- Account Balancing
- Problem Solving
- Knowledgeable in Unity
- Knowledgeable in Unreal
- Game Design
- Relationship Building
- Active Listening
|
- Team Building
- Planning & Organizing
- Friendly, Positive Attitude
- Customer Service
- Team Management
- Organizational Skills
- Game Programming
- Video Game Development
|
Shift Guest Advisor , 01/2021 to Current
Nouria Energy – Westborough, MA,
- Participated in inventory preparation, execution and follow-up to maintain equipment and supplies.
- Set up advertising displays or arranged services to highlight promotional events.
- Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
- Maintained lobby and front desk areas to create visual excitement and guest interest.
- Served multiple guests while maintaining composure to reduce wait times during busy or peak periods.
- Took initiative to stay informed of new or existing offerings to better serve guests.
- Recommended additional or complementary services based on information provided or selected to meet sales and profit goals.
- Determined guest needs and answered questions to foster positive experience.
- Recognized potential theft or loss situations and offered personal guest service to deter theft.
- Thanked guests for visits to demonstrate appreciation for business.
- Computed total bills, collected payments and issued final paperwork and instructions.
- Organized and cleaned lobby and common areas during shift.
- Resolved guest complaints and coordinated responses to individual needs.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Reported pricing discrepancies to supervisor.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Server, 05/2021 to 06/2022
Dignity Health – Lexington, KY,
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Reviewed daily specials, menu changes and service specifications.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Brewed coffee and distributed to guests.
- Collected tickets and followed proper cash-handling procedures.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Presented food and beverages to guests at tables.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Refilled drinks and checked with diners to meet specific needs.
- Communicated effectively with patrons, took orders and made item recommendations.
Cashier, 07/2018 to 03/2020
Dignity Health – Lincoln, NE,
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Reported pricing discrepancies to supervisor.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier, 11/2015 to 06/2018
Yogi's Grill – City, STATE,
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Reported pricing discrepancies to supervisor.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Discounted purchases by scanning and redeeming coupons.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Bachelor of Science: Game Development , Expected in 06/2022
University of Denver - Denver, CO
GPA:
- Minor in Emergent Digital Practices
- Minor in Math
- 3.61 GPA
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