LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Payment Processing
  • Incoming Mail Sorting
  • Account Balancing
  • Problem Solving
  • Knowledgeable in Unity
  • Knowledgeable in Unreal
  • Game Design
  • Relationship Building
  • Active Listening
  • Team Building
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Customer Service
  • Team Management
  • Organizational Skills
  • Game Programming
  • Video Game Development
Experience
Shift Guest Advisor , 01/2021 to Current
Nouria EnergyWestborough, MA,
  • Participated in inventory preparation, execution and follow-up to maintain equipment and supplies.
  • Set up advertising displays or arranged services to highlight promotional events.
  • Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
  • Maintained lobby and front desk areas to create visual excitement and guest interest.
  • Served multiple guests while maintaining composure to reduce wait times during busy or peak periods.
  • Took initiative to stay informed of new or existing offerings to better serve guests.
  • Recommended additional or complementary services based on information provided or selected to meet sales and profit goals.
  • Determined guest needs and answered questions to foster positive experience.
  • Recognized potential theft or loss situations and offered personal guest service to deter theft.
  • Thanked guests for visits to demonstrate appreciation for business.
  • Computed total bills, collected payments and issued final paperwork and instructions.
  • Organized and cleaned lobby and common areas during shift.
  • Resolved guest complaints and coordinated responses to individual needs.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Reported pricing discrepancies to supervisor.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Server, 05/2021 to 06/2022
Dignity HealthLexington, KY,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Reviewed daily specials, menu changes and service specifications.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Informed customers about specials, upselling additional food and drink items.
  • Brewed coffee and distributed to guests.
  • Collected tickets and followed proper cash-handling procedures.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Presented food and beverages to guests at tables.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Refilled drinks and checked with diners to meet specific needs.
  • Communicated effectively with patrons, took orders and made item recommendations.
Cashier, 07/2018 to 03/2020
Dignity HealthLincoln, NE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Reported pricing discrepancies to supervisor.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier, 11/2015 to 06/2018
Yogi's GrillCity, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Reported pricing discrepancies to supervisor.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Discounted purchases by scanning and redeeming coupons.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education and Training
Bachelor of Science: Game Development , Expected in 06/2022
University of Denver - Denver, CO
GPA:
  • Minor in Emergent Digital Practices
  • Minor in Math
  • 3.61 GPA

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resume Strength

    Resume Overview

    School Attended

    • University of Denver

    Job Titles Held:

    • Shift Guest Advisor
    • Server
    • Cashier
    • Cashier

    Degrees

    • Bachelor of Science

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