Highly motivated Logistics Coordinator adaptable to evolving logistics technology. Proficient in customer support, inventory control and efficient problem solving. Centered on exceeding expectations while retaining quality standards.
12/2015 - Current
Amazon － Austin, TXShift Assistant
Coordinated Same Day delivery planning by manually creating shipments, assigning carriers and dispatching drivers.
Drafted reports and analyzed planning forecasts daily to ensure station goals would be achieved.
Reconciled daily inventory in COMP for over 30,000 TBA's
Daily management of department duties, including allocating labor, leading meetings, providing work direction and communicating with internal and external suppliers.
Ensuring successful area performance, through data analysis and the ability to evaluate a pragmatic approach to problem solving.
Upheld all safety regulations in freight loading and unloading.
01/2013 - 01/2014
Dell Inc. － Round Rock, TXBusiness Analyst Contractor
Coordinated all functions in the online global command center.
Identified and resolved online
issues with pricing, offers, configuration, content and stability errors before
they impact Dell customers.
incidents to improve online triggers, monitoring processes, and integration between
the teams in the command center. Instilled continuous improvement in
communications to associated teams to reduce the amount of time to resolve
Acted as contact to interact with Dell and IT business partners to improve stability and
availability of all Dell online properties.
optimal level in terms of capacity management, incident resolution and SLA
Manager for the
Online Command Center Quality Analysts in Canada and USA.
Key player in the restructure of the dispatch
department by developing and executing a tactical operational plan for
process improvement. This strategy
included trend identification, goal setting, resolution, and other
resource requirements related to this department. This reorganization saved the company
approximately $19 M dollars and increased customer service levels an
average of 40%.
Fostered a dynamic team concept by driving
service dispatchers to engage and buy-in to new best practices; consisting of service level expectations, internal and external customer
satisfaction, quality control, and “One Wincor” mentality. This new teamwork resulted in an overall
increase of 44% productivity.
Managed the work flow of all day-to-day activities
including the utilization of effective forecasting to accurately predict
required staffing levels, managing the hiring process of qualified
candidates, addressing quality and training issues, and the coordination
of multiple priorities and project deadlines.
07/1994 - 10/2006
Vance Baldwin Electronics － Ft Lauderdale, FLAccount Manager
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Managed all sales accounts in South American and Caribbean Regions.
Completed all necessary customs documents and Shipping paperwork.
Produced bills of lading and updated shipment status information.
Negotiated and closed contracts with numerous companies, including Canon, Epson and HP.
Well-rounded experience with SAP and Oracle CRM sales and marketing techniques.
Proficient in the use of distribution software systems AIM, Oracle.
Ability to work well in a fast-paced environment.
Knowledge of Quality Assurance and inventory Control Processes.
Superior supply and logistics management experience.
Excellent familiarity with ERP logistics database.
High knowledge of transportation and distribution principles.
University of MiamiMiami, FLBachelor's Degree - Business Administration