Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Meticulous merchandising professional skilled in developing innovative merchandising plans and promoting in-store events to drive sales. Industrious and artistic with proven history of increasing revenue through effective visual displays. Offering 12 years of superior performance in Visual Merchandiser roles.

  • Retail sales campaigns
  • Seasonal promotions
  • In-store event display management
  • Corporate visual objectives
  • Product expertise
  • Merchandising plan development
  • Decision-making
  • Team building
  • Communication
  • Conflict resolution
  • Active listening
01/2018 to 04/2020
Shelf Merchandising Specialist Best Buy Saint Cloud, MN,
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Presented updated floor plans and design strategy to store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Supervised up to 7 employees on merchandising team.
01/2017 to 05/2018
Customer Service Cashier Common Spirit Valley City, ND,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
07/2015 to 04/2017
Customer Service Representative Liberty Mutual Los Angeles, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
06/2012 to 07/2016
Lab Technician The Kemtah Group Springfield, MO,
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Recorded, reported and posted specimen results in company software.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
  • Supervised supplies in inventory and notified Johnson&Johnson when items became low.
  • Produced technical reports detailing pH and moisture percent saturation from saturation paste and EC.
  • Developed exemplary rapport with patients by demonstrating compassion and patience.
  • Prepared soil, rock, tissue and paint samples for digestion using ICP-OES, ICP-MS and microbiology techniques.
  • Gathered biological samples for laboratory tests.
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Prepared project files for compliance with operating procedures.
Education and Training
Expected in 04/2012
Biotechnology : Biotechnology
Fortis University - Wayne, NJ
Expected in 04/2011
: Microbiology And Immunology
William Paterson University of New Jersey - Wayne, NJ

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School Attended

  • Fortis University
  • William Paterson University of New Jersey

Job Titles Held:

  • Shelf Merchandising Specialist
  • Customer Service Cashier
  • Customer Service Representative
  • Lab Technician


  • Biotechnology

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