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Services Sales Manager Resume Example

Resume Score: 80%

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SERVICES SALES MANAGER
Summary

Meticulous and systematic Warehouse Lead capable of handling orders and coordinating distribution for more than $10M in cargo inventory with a team of 20 employees. Competent managing warehouse operations, organizing workflows and maximizing quality at all levels. Skilled at monitoring work quality and production levels to keep operations orderly, efficient and policy-compliant. History of enhancing storage and logistics operations to keep facility responsive to changing demands. Knowledgeable about IATA regulations and TSA compliance.

Skills
  • Inspirational leadership.
  • Logistics oversight
  • Staff supervision.
  • Mentoring and training
  • Employee development and management
  • Inventory control procedures
  • Safety and compliance
  • Budget controls
  • Cost reduction
  • Motivated self-starter
  • Process improvement
Experience
Services Sales Manager01/2019 to CurrentDarien TechnologiesMiami, FL
  • Directed team of service professionals focused on Warehousing Technologies.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Hired and motivated 5-member sales team achieving over $250K in new sales per year.
  • Reduced process gaps by hiring, supervising and coaching 5 employees on sales strategies and protocols, optimizing performance, growth, and profitability.
  • Collaborated with customers to discuss service needs and offer available solutions.
Client Services Specialist08/2017 to 09/2019DB SCHENKERMiami, FL
  • Customer service-oriented and problem-solving.
  • Managing daily and weekly inventory and reports (storage accrued, discrepancies, tonnage).
  • Shipments revenue reports (identify deficiencies and implement cost-saving processes.
  • Supervising KPI's.
  • Promoted efficient and open communication by preparing a collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots, and filters.
  • Provided advanced support for Logistics projects with strong documentation, reporting and customer service skills.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Identified cross-dock issues before they escalated and implemented corrective actions for effective resolution.
  • Reviewed inbound and outbound shipments information to give customers correct details regarding ETAs.
  • Achieved results in an ambiguous environment with a high level of accuracy and attention to detail.
  • Implementing SOP for new lanes and procedures.
  • Implemented a paperless initiative to reduce paper goods consumption by 80%.
  • System: Procars, Magaya, Gxd, WMS & TMS.
Warehouse Lead09/2014 to 07/2017DB Schenker AmericasMiami, FL
  • Overseeing daily operations and supervising workflow efficiently (Team of 20 dock-hands).
  • Managing staff O/T to reduce labor costs.
  • In charge of Warehouse P&L and specialized billing.
  • Performing Cycle counts and high-value cargo inventory.
  • Responsible for disciplinary measures, monthly and yearly employee performance reviews.
  • Maintains safety of facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following company safety standard guidelines, and correcting/reporting unsafe situations to management.
  • Timecards and vacation approval (Payroll management ADP).
  • 3PL accounts managing.
  • Electronically scanned cargo to provide accurate tracking using Magaya warehouse management system.
  • Tracked movements with hand-held scanners and daily shipments sheet to keep records accurate.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Palletized boxes for easy movement and shipment.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Protected company inventory with well-organized and secure storage areas.
  • Executed and provided process and project visibility to Branch Manager.
  • Operated forklifts, pallet jacks and a variety of warehouse mechanical equipment according to safe operating standards.
Education and Training
Supply Chain Management : Supply Chain Management05/2020Florida International UniversityMiami, FL
Bachelor of International Business: International Business11/2012Universidad Alejandro De HumboldtCaracas, VZLA
Bachelor of Business Administration: Business Administration-Transportation and LogisticsExpected in 07/2021Keiser UniversityMiami, FL
Client Services Management Training : Business Management04/2019DB Schenker Professional CapacitationMiami, FL
IATA DG Specialist Certified 08/2016IATAMiami, FL
Languages
  • Spanish (Native or bilingual proficiency)
  • English (Professional working proficiency)
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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Darien Technologies
    • DB SCHENKER
    • DB Schenker Americas

    School Attended

    • Florida International University
    • Universidad Alejandro De Humboldt
    • Keiser University
    • DB Schenker Professional Capacitation
    • IATA

    Job Titles Held:

    • Services Sales Manager
    • Client Services Specialist
    • Warehouse Lead

    Degrees

    • Supply Chain Management : 05/2020
      Bachelor of International Business : International Business 11/2012
      Bachelor of Business Administration : Business Administration-Transportation and Logistics Expected in 07/2021
      Client Services Management Training : Business Management 04/2019
      IATA DG Specialist Certified 08/2016

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