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servicenow system administrator developer resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accomplished professional with over 10 years’ experience in technology. Experience in project management, cloud computing, networking, and IT service management roles including experience as a ServiceNow Systems Administrator and Developer. Proven track record as a solution provider working in many cross-functional teams with excellent critical thinking skills with focus on customer satisfaction.

Skills
  • TECHNICAL SKILLS
  • Business Apps/ SaaS Platform Support
  • ServiceNow Platform, ServiceNow Applications and Modules (ITSM, ITOM, CSM, SAM, Service Portal, Performance Analytics, Automated Test Framework, Flow Designer), Software Development Lifecycle, AWS
  • Apps/Language and Integrations
  • Active Directory, CMDB, SQL, NoSQL, JavaScript, HTML, CSS.
Experience
ServiceNow System Administrator/ Developer, 12/2019 to Current
LevitonChicago, IL,
  • Administration, configuration, and ongoing maintenance of the ServiceNow platform
  • Support of ITSM processes like Event, Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics, ITAM (SAM/HAM)
  • Development and customization of forms, workflows, UI actions, Business Rules, Service Portal, Flow Designer, Business Analytics, reporting and Service Catalog
  • Configuration of Notifications, UI pages, Formatters, etc
  • User, Group, Roles and Account management
  • Configuration of Catalog Item request records with various fields to suit customer specifications
  • Configuration of record producer form with related lists
  • Using Form Design/Form Layout configure incident records
  • Mentoring junior developers in the team
  • ServiceNow Platform Administration
Project Lead, 03/2015 to 05/2020
Kitchen MagicWestwood, MA,
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
  • Used high performance computing to create subsurface images for oil and gas prospecting
  • Monitored and tested application performance to identify potential bottlenecks, provided feedbacks, and collaborated with developers on solution implementation
  • Software testing and collaboration with programmers (in a hybrid setting) during and after migration of services to the cloud (Google Cloud Platform)
  • Provided team with coaching and direction
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy
  • Monitored progress and examined risks of various projects, including setting forth contingency plans
  • Managed risks and investigated solutions
  • Set up and managed team meetings
  • Developed and followed baseline project plan and milestones for task completion
  • Closely collaborated with project members to identify and quickly address problems
  • Produced quality standards, checklists, report templates and processes
  • Met with manager weekly to provide detailed project report and milestone updates.
Project Leader, 02/2005 to 02/2015
SchlumbergerCity, STATE,
  • Defined responsibilities, duties, and roles of each team member
  • Aligned with staff members to develop, identify, and achieve assigned goals and initiatives
  • Collaborated with team members to develop, identify, and accomplish assigned goals and objectives
  • Produced quality standards, checklists, report templates and processes
  • Developed and followed baseline project plan and milestones for task completion
  • Provided team with coaching and direction
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
  • Set up and managed team meetings
  • Wrote weekly meeting minutes and project reports, updating clients and senior managers on progress and roadblocks
  • Implemented actions to mitigate risk by developing contingency and avoidance strategies.
Education and Training
MBA: Finance, Expected in to University of Houston - Victoria - , Victoria, TX
GPA:
AWS: , Expected in to - ,
GPA:
Practitioner Essentials AWS Solutions Architect Certification (Associate) Training AWS Developer Certification (Associate) Training AWS Solutions Architect Certification (Professional) Training AWS SysOps Administration Certification (Associate) Training: , Expected in to - ,
GPA:
Certifications
Certification and Training Professional Scrum Master I (PSM I) AWS Certified Cloud Practitioner (July 2020) AWS Certified Solutions Architect - Associate (September 2020) AWS Certified Developer - Associate (May 2021) AWS Certified SysOps Administrator - Associate (July 2021) ServiceNow Certified System Administrator ServiceNow Automated Test Framework Micro-Certification ServiceNow Performance Analytics Micro-Certification ServiceNow Flow Designer Micro-Certification ServiceNow System Administration Certification Training ServiceNow Software Asset Management (SAM) Professional Training ServiceNow Automated Test Framework Fundamentals ServiceNow Performance Analytics Essentials ServiceNow Flow Designer Fundamentals Agile Scrum Master Certification Training AWS Fundamentals - Migration to the Cloud, Serverless deployment,

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Resume Overview

School Attended

  • University of Houston - Victoria

Job Titles Held:

  • ServiceNow System Administrator/ Developer
  • Project Lead
  • Project Leader

Degrees

  • MBA
  • AWS
  • Practitioner Essentials AWS Solutions Architect Certification (Associate) Training AWS Developer Certification (Associate) Training AWS Solutions Architect Certification (Professional) Training AWS SysOps Administration Certification (Associate) Training

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