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Summary
Accomplished professional with over 10 years’ experience in technology. Experience in project management, cloud computing, networking, and IT service management roles including experience as a ServiceNow Systems Administrator and Developer. Proven track record as a solution provider working in many cross-functional teams with excellent critical thinking skills with focus on customer satisfaction.
Skills
TECHNICAL SKILLS
Business Apps/ SaaS Platform Support
ServiceNow Platform, ServiceNow Applications and Modules (ITSM, ITOM, CSM, SAM, Service Portal, Performance Analytics, Automated Test Framework, Flow Designer), Software Development Lifecycle, AWS
Apps/Language and Integrations
Active Directory, CMDB, SQL, NoSQL, JavaScript, HTML, CSS.
Experience
12/2019 to CurrentServiceNow System Administrator/ DeveloperLeviton | Chicago, IL,
Administration, configuration, and ongoing maintenance of the ServiceNow platform
Support of ITSM processes like Event, Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics, ITAM (SAM/HAM)
Development and customization of forms, workflows, UI actions, Business Rules, Service Portal, Flow Designer, Business Analytics, reporting and Service Catalog
Configuration of Notifications, UI pages, Formatters, etc
User, Group, Roles and Account management
Configuration of Catalog Item request records with various fields to suit customer specifications
Configuration of record producer form with related lists
Using Form Design/Form Layout configure incident records
Mentoring junior developers in the team
ServiceNow Platform Administration
03/2015 to 05/2020Project LeadKitchen Magic | Westwood, MA,
Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
Used high performance computing to create subsurface images for oil and gas prospecting
Monitored and tested application performance to identify potential bottlenecks, provided feedbacks, and collaborated with developers on solution implementation
Software testing and collaboration with programmers (in a hybrid setting) during and after migration of services to the cloud (Google Cloud Platform)
Provided team with coaching and direction
Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy
Monitored progress and examined risks of various projects, including setting forth contingency plans
Managed risks and investigated solutions
Set up and managed team meetings
Developed and followed baseline project plan and milestones for task completion
Closely collaborated with project members to identify and quickly address problems
Produced quality standards, checklists, report templates and processes
Met with manager weekly to provide detailed project report and milestone updates.
02/2005 to 02/2015Project LeaderSchlumberger | City, STATE,
Defined responsibilities, duties, and roles of each team member
Aligned with staff members to develop, identify, and achieve assigned goals and initiatives
Collaborated with team members to develop, identify, and accomplish assigned goals and objectives
Produced quality standards, checklists, report templates and processes
Developed and followed baseline project plan and milestones for task completion
Provided team with coaching and direction
Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy
Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
Set up and managed team meetings
Wrote weekly meeting minutes and project reports, updating clients and senior managers on progress and roadblocks
Implemented actions to mitigate risk by developing contingency and avoidance strategies.
Education and Training
Expected in MBA | FinanceUniversity of Houston - Victoria, , Victoria, TXGPA:
Expected in AWS | , , GPA:
Expected in Practitioner Essentials
AWS Solutions Architect Certification (Associate) Training
AWS Developer Certification (Associate) Training
AWS Solutions Architect Certification (Professional) Training
AWS SysOps Administration Certification (Associate) Training | , , GPA:
Certifications
Certification and Training
Professional Scrum Master I (PSM I)
AWS Certified Cloud Practitioner (July 2020)
AWS Certified Solutions Architect - Associate (September 2020)
AWS Certified Developer - Associate (May 2021)
AWS Certified SysOps Administrator - Associate (July 2021)
ServiceNow Certified System Administrator
ServiceNow Automated Test Framework Micro-Certification
ServiceNow Performance Analytics Micro-Certification
ServiceNow Flow Designer Micro-Certification
ServiceNow System Administration Certification Training
ServiceNow Software Asset Management (SAM) Professional Training
ServiceNow Automated Test Framework Fundamentals
ServiceNow Performance Analytics Essentials
ServiceNow Flow Designer Fundamentals
Agile Scrum Master Certification Training
AWS Fundamentals - Migration to the Cloud, Serverless deployment
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Resume Overview
School Attended
University of Houston - Victoria
Job Titles Held:
ServiceNow System Administrator/ Developer
Project Lead
Project Leader
Degrees
MBA
AWS
Practitioner Essentials
AWS Solutions Architect Certification (Associate) Training
AWS Developer Certification (Associate) Training
AWS Solutions Architect Certification (Professional) Training
AWS SysOps Administration Certification (Associate) Training
