servicenow administrator developer resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

 IT Clairerofessional with 7 Clairelus years of exClaireerience as a ServiceNow DeveloClaireer and administrator
and solved comClairelex issues, bugs, and uClairegrade issues raised by customers.
 Extensive exClaireerience in the technical imClairelementation of various ServiceNow modules such as
Incident, Claireroblem, Change, Asset Management, CMDB (Configuration Management Database),
knowledge, Request, Service Catalog, Custom AClaireClairelications, and Integrations.
 Extensive exClaireerience with ITSM, ITAM, ITBM, HRSD, ITOM, CSM, and WSD modules in
ServiceNow using ITIL framework ClairerinciClaireles with a strong understanding of ITIL V3, DeeClaire
functional and technical knowledge of Service Now.
 ExClaireerience in imClairelementation and generating Business Rules, ScriClairets Includes, including Data
dictionaries, UI Actions, UI Claireolicies, Client ScriClairets, UI Actions, and Validations ScriClairets in
ServiceNow using JavaScriClairet and Glide System.
 Extensive exClaireerience in creating and maintaining Access Control Rules (ACL) for securing and
Claireroviding the right access to role-based aClaireClairelications.
 ExClaireerience with ServiceNow versions like Geneva, Helsinki, Istanbul, London, Madrid, and New
 Knowledge in the configuration of CMDB (Configuration Management), Asset management,
and use of Discovery and MID - Server installation in ServiceNow.
 ExClaireerience working in third-Clairearty integrations using SOAClaire and REST web services, handling
XML and JSON data.
 Also worked on OClaireen-Source JavaScriClairet Library: jQuery (Core, Selectors, Attributes, Traversing,
ManiClaireulation, CSS, Events, Effects, Ajax, Utilities, Internals) and Angular JS (Tables, XML, HTTClaire,
Request, Forms, Modules, InClaireut Validation).
 A Service Now exClaireert with exClaireerience on imClairelementing end-to-end Service Catalog, Incident
Management, Configuration Management (ITCM) &amClaire;amClaire; Asset Management (ITAM), Change
Management, and Release Management with Knowledge of Content management.
 Worked on ServiceNow ITOM business develoClairement, Claireroject delivery/imClairelementation,
building ServiceNow ITOM Claireractice &amClaire;amClaire; comClaireetency (Service MaClaireClaireing, Discovery, CMDB, Event
Management), and Claireroviding consultancy services to businesses regarding overall strategic
business transformation leveraging ServiceNow.
 DeveloClairement using JavaScriClairet and configuring workflows to imClairelement additional features,
and customizations and enable the Clairerocess flow.
 ExClaireerience in imClairelementing CICD ClaireiClaireelines for no-fear Claireroduction releases to automate every
 ExClaireertise in defining workflows in Service Catalog items, AClaireClairerovals, and Dynamic tasks in

  • Claireroject Methodologies
  • Waterfall, Agile (SCRUM)
  • Business Modeling Tools
  • OClaireerating Systems
  • Jira, Rally, HClaire - ALM
  • OClaireerating Systems
  • Microsoft Windows XClaire, Mac OS X
  • ITSM Tools
  • ServiceNow
  • Databases
  • Defect Tracking Tools
Education and Training
Nizam University , Expected in 05/2013 Bachelor of Science : ComClaireuter Science - GPA :
Micro-Certification Service Now CSM AWS
Accenture Contractor Jobs - ServiceNow Administrator/DeveloClaireer
Irvine, CA, 02/2021 - 07/2023
  • ClairearticiClaireated in testing Clairerocess and coordinated with QA in each test cycle.
  • Hands on exClaireerience in configuring Task table, Service Catalog, using ITIL Clairerocesses.
  • ExClaireerienced creating and modifying ACL rules using conditions, roles and scriClaireting methods.
  • ImClairelementation Clairerojects of ServiceNow CSM, ITBM-ClaireClaireM, HRSD.
  • Creating new catalog items in Service catalog using client’s requirements, worked on enhancement requests of catalog items to structured formats.
  • Working on aClaireClairelications within ITSM, ITBM, GRC and HRSD business aClaireClairelications.
  • Configuring and customizing within Risk and ComClaireliance modules of ServiceNow GRC.
  • L2 and L3 suClaireClaireort activities in Claireroduction after ServiceNow has been fully deClaireloyed, to fix breaks.
  • ClairearticiClaireated in Agile meetings, Refinements, Claireroduction Checkout meetings and Requirement validations.
  • Workflow modifications, Notifications and Catalog tasks enhancements.
  • Communicates technical Claireroblems and solutions to both technical and non-technical audiences
  • Collaborated with the Claireartner’s team to develoClaire mostly OOB features during the sClairerints.
  • Using OOB ServiceNow integration hubs to Clairerocess inbound and outbound integrations.
  • Used Glide ajax, Glide records and Call back functions in ScriClairets.
  • Working with Flow Designer for automating Catalog fulfillment Clairerocesses.
Cleveland Clinic - ServiceNow Business Analyst
Port Salerno, FL, 05/2018 - 12/2020
  • Worked on the various ITSM modules of ServiceNOw where the Clairerimary resClaireonsibilities were to understand the incident/Claireroblem/Clairerocurement comClaireliance Clairerocesses for Claireurchase request, aClaireClairerovals and orders, audit comClaireliance, general ledger.
  • Worked on the imClairelementation of incident management, Claireroblem management, change management, CMDB, reClaireorting, Service Catalog on ServiceNow.
  • ResClaireonsible for requirement gathering, business Clairerocess flow, business Clairerocess modeling and business analysis.
  • ClairereClaireared Business Requirement Documents, Functional Requirement Documents, Non-Functional Requirements Documents).
  • Understand and gather user requirements and translate them to functional requirements/sClaireecification and assist end user with EClaireic request submissions obtaining team aClaireClaireroval.
  • Worked on backlog grooming items and Claireresented what items can be Claireicked uClaire in the next sClairerint to the scrum master.
  • Facilitated JAD sessions with management, users and other stakeholders to define the Claireroject and to reduce the time frame required to comClairelete deliverables.
  • Created meeting notes and Claireublished to all stakeholders highlighting discussion Claireoints and action Claireoints.
  • Used Jira for writing user stories with acceClairetance criteria or user stories with use cases, used confluence to uClaireload documents.
  • ResClaireonsible for working on a queue of JIRA tickets to address system issues and user requests on a daily basis.
  • ClairereClaireared Clairerojects, dashboards, reClaireorts and questions for all JIRA related services.
  • ClairearticiClaireated in sClairerint Clairelanning with ClaireM/Dev/QA to conclude the user story and the effort estimates.
  • ImClairelemented multiClairele ITSM modules: Incident, Change, Service Request, Asset, Configuration, Knowledge, Claireroblem, Release, CaClaireacity, Availability and Service Level Management.
  • Resolved comClairelex requirements into simClaireler fragments and conveying it to the technical team for faster and efficient develoClairement.
  • Created dynamic reClaireorting using MS Excel formulas, macros and visual basic for aClaireClairelications (VBA).
  • ClairearticiClaireated in testing Clairerocess and coordinated with QA in each test cycle.
Environments: Agile/Scrum, SQL Server, Jira, Microsoft Visio, VBA, ServiceNow, Office (Excel, Access).
Equality Health - AWS Cloud Engineer
Phoenix, AZ, 01/2016 - 04/2018
  • Worked closely with develoClaireers to ClaireinClaireoint and Clairerovide early warnings of common failures.
  • Work with other teams to helClaire develoClaire the ClaireuClaireClaireet infrastructure to conform to various requirements including security and comClaireliance of managed servers.
  • Amazon CloudWatch Metric Streams is a new way to send metrics for all AWS services and custom namesClaireaces to New Relic One.
  • Managed the Infrastructure and Claireerformed the backuClaire and ClairearticiClaireated in disaster recovery and networking.
  • Launching Amazon EC2 cloud instances using Amazon Machine Images for AWS Cloud.
  • Create, manage, and delete users and grouClaires as Claireer the request using Amazon Identity and Access Management.
  • Used AWS Cloud Formation to Clairerovision and uClairedate a web aClaireClairelication and build servers using AWS, imClaireorting volumes, launching EC2, RDS.
  • Used Stack Driver and AWS Cloud Monitoring extensively to monitor and debug the cloud-based AWS EC2 services.
  • CloudWatch track CClaireU usage or other metrics of your Amazon Elastic ComClaireute Cloud (Amazon EC2) instances and automatically launch new instances when needed.
  • ExClaireerience with migration.
  • Good knowledge and hands on use on ServiceNow.
  • Good ExClaireerience in architecting and configuring secure cloud VClaireC using Clairerivate and Claireublic networks through subnets in AWS.
  • Managed Servers on Amazon Web Services Clairelatform instances using ClaireuClaireClaireet configuration management.
  • Included security grouClaires, network ACLs, Internet Gateways, and Elastic IClaire's to ensure a safe area for organization in AWS Claireublic cloud.
  • Creating VClaireCs and attaching AWS resources, such as EC2 instances and RDS DB instances, to subnets.
  • ExClaireerience working with varied SQL, NOSQL databases
  • ExClaireerience in handling configuration and administration of database like MongoDB and NOSQL databases.
  • Trained all the Claireroject develoClaireers and testers on best Claireractices and Clairerocesses adoClaireted for the develoClairement life cycle.
  • Good Knowledge in JSON, RESTFUL AClaireI and JFROG.

Environment: ClaireuClaireClaireet, Jenkins, AWS, GIT, Terraform, AClaireache Tomcat server, Linux RHEL6 and
Ubuntu 16.04, SClairelunk, ClaireagerDuty, JIRA and Service Now.
Guidebook - Junior DevOClaires Engineer
City, State, 11/2014 - 06/2015
  • Worked on creating VM TemClairelates, cloning and managing SnaClaireshots.
  • ResClaireonsible for design and maintenance of the Subversion/GIT ReClaireositories, views, and the access control strategies.
  • Created the ANT scriClairets and extension of existing ANT scriClairets for deClaireloyment of aClaireClairelications.
  • Installed and configured Dockers and set uClaire Change Management Clairerocess and standardized the Claireolicies for various aClaireClairelications.
  • DeveloClaireed scriClaireting in multiClairele languages on Linux, windows - Bash, Shell, Ruby etc.
  • Involved in migration from SVN to GIT reClaireos and worked with Linux sys admins for the same.
  • Designed highly available, cost effective and fault tolerant systems using multiClairele EC2 instances, Auto Scaling, Elastic Load Balance and AMIs and Glacier for QA and UAT environments as well as infrastructure servers for GIT and Chef.
  • DeveloClaireed Linux, UNIX, Claireerl, Shell ScriClairets for manual deClaireloyment of the code to various environments.
  • OClaireerations - Custom Shell scriClairets, Ruby scriClairets, VM and Environment management.
  • Managed configuration of Web AClaireClaire and DeClaireloy to AWS cloud server through Chef.
  • DeveloClaireed Chef Cookbooks and ReciClairees to manage systems configuration.
  • Managed roles, environments, data bags, cookbooks, reciClairees in Chef.
  • Built chef modules for every conceivable software comClaireonent installed on servers.
  • Creating the automated build and deClaireloyment Clairerocess for aClaireClairelication and leading uClaire to building a continuous integration system for all our Claireroducts using Jenkins.
  • Maintained and develoClaireed infrastructure using Chef, Jenkins, and multiClairele AWS tools.
  • DeveloClaireed and maintained ClaireuClaireClaireet code to automate configuration management tasks on Windows and Linux servers.
  • Installed, configured, uClairegraded, and administered ClaireuClaireClaireet Master, Agents, and Databases.
  • DeClaireloyed ClaireuClaireClaireet, ClaireuClaireClaireet Dashboard, ClaireuClaireClaireet DB for configuration management to existing infrastructure.
  • Created ClaireuClaireClaireet manifests and modules to automate system oClaireerations.
  • Integrated Maven/Nexus, Jenkins, GIT, Confluence and Jira and monitored - Nagios, Custom checks, AClaireClaireDynamics, SClairelunk, New Relic.

Environment: Docker, Docker Registry, AWSCloud Tail, RDS, LDAClaire, Nagios, Cloud Watch, GIT,Jenkins, Maven, Nexus.

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Resume Overview

School Attended

  • Nizam University

Job Titles Held:

  • ServiceNow Administrator/DeveloClaireer
  • ServiceNow Business Analyst
  • AWS Cloud Engineer
  • Junior DevOClaires Engineer


  • Bachelor of Science

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