service valet resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Jessica W. Claire is a 5 year veteran of the automotive industry, where he served in a number of assistant managerial positions, most of which centered around providing bespoke client service to high net-worth individuals. Mr. Claire brings a number of key skills to his position, including fluency in social media optimization, fixed-operations management and back-office computing systems including CDK, ASR and a variety of client-communications systems. Additionally, Mr. Claire has broad experience in client relations and conflict resolution strategies which lend themselves perfectly to assisting clients in navigating the complexities of rehabilitating an under-managed and/or damaged online presence.
Skills
Cash Handling
Guest Assistance
Efficient Service
Time Management
OSHA Regulations
Team Collaboration
Client Support
Customer Satisfaction
Project Requirements
Information Confidentiality
Recommending Amenities and Services
Staff Support
Attention to Detail
Critical Thinking
Customer Service
Payment Processing
Customer Needs Assessments
POS Systems Operations
Verbal and Written Communication
Client Relationships
Maintaining Clean Work Areas
Inventory Restocking
Guest Flow Management
Customer Inquiries
Valid Driver's License
Quality Control Standards
Multitasking and Organization
Standard Operating Procedure
Supply Replenishment
Cost Savings
Safety Awareness
Providing Feedback
Process Improvement Initiatives
Dynamic Communication Skills
Communications Strategies
Conflict Resolution Techniques
Organizational Skills
Service Dispatching
Improvement Plans
Standards Compliance
Business Growth
Safe Driving Practices
Creative Solutions
Team Meetings
Compassionate Care
Customer Experience
Brand Loyalty
Maintenance Requirements
Cash Register Operations
Active Learning
Operational Efficiency
Service Quality
Personable Demeanor
Social Perceptiveness
Product Selection
Product Availability
Organizing Supplies
Special Assignments
Company Guidelines
Work History
07/2020 to 07/2021Service ValetLithia Motors | New Port Richey, FL,
Directed movement of vehicles within the service department
Greeted guests in a timely manner
Directed guests to their service advisor
Performed basic maintenance including topping off fluids, checking tire pressures, and replacing light bulbs
Demonstrated good driving ability, prepared vehicles for entry into service
Performed drive and park assessments per department policy and procedures
Managed vehicle organization within the service facility
Assisted in the collection of customer vehicles from off-site location
01/2017 to 06/2020Assistant Service ManagerHolz Motors | Milwaukee, WI,
Ensured all customers are greeted promptly and in a professional manner
Understood to keep abreast all federal, state, and local regulations that affect operations
Interacted with a variety of brands, including Audi, Porsche, Jaguar, Land Rover, Toyota, and many others
Interacted with operating software including CDK, ASR, Cisco Jabber, and Microsoft Office Suite
Provided directions to the sales and financing department on necessary parts and products when needed
Resolved customer and employee complaints and report them to management if necessary
Used a consultative selling process to assist customer in planning for ongoing required maintenance
Scheduled service appointments
Collected payment for repair bills
Maintained a cash drawer
Maintained a clean and orderly office
Answered phone calls and assisted with customer service
03/2017 to 11/2017DetailerVia Mobility Services | Boulder, CO,
Cleaned upholstery, rugs, and other surfaces, using various agents, applicators, devices, and air fresheners
Applied revitalizers and preservation compounds to vinyl or leather surfaces and treated fabrics with spot-and-stain resistant chemicals to preserve and protect interior components
Removed stickers and other emblems from vehicles and applied protective sealants, including ceramic coatings
Applied wax to auto body, wiped or buffed surfaces with a cloth or a buffing machine
Used steam cleaning equipment to remove grease and grime from the engine bay
Maintained inventory of relevant supplies
Inspected vehicles to ensure quality of work
Communicated with service staff and external customers in a friendly and professional manner
02/2015 to 02/2017CashierState Of Virginia | Lynchburg, VA,
Operated a checkout lane, including all associated POS systems
Performed all checkout procedures quickly and accurately during each transaction, while also promoting up-sales to clients
Maintained a neat and clutter-free work area around the checkout center in accordance with brand policy
Processed credit card, debit card, and cash payments
Consistently made correct change
Greeted customers upon entry to the facility and assisted them with any questions or concerns
Education
Expected in 08/2017 to to High School Diploma | Bayside High School, Virginia Beach, VAGPA:
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