Team-oriented self-starter bringing 15 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Process evaluation and enhancement
Employment law knowledge
Staff development plans
Knowledgeable in Word, Power Point, and Excel
Leadership training
Written and oral communication
Time management
FMLA knowledge
Relationship development
Team management
Problem resolution
Money Handling
Organization
Love to work with the public
Detail oriented
Dependable
Education
Lebanon High School , Lebanon MOLebanon, Expected in 05/2007 ā āHigh School Diploma: - GPA:
Member of Skills USA
General studies
OTCLebanon, Expected in ā āNo Degree:Nursing - GPA:
Work History
Wesleylife - Service Trainer/ Manager Perry, IA, -
Conducted orientation sessions and organized on-the-job training for new hires.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Reviewed and edited all training materials for accuracy and company policy compliance.
Implemented new learning strategies depending upon employees' skill levels.
Trained new hires to perform cross-training exercises with experienced workers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
Prepared beverages and filled food orders for customers.
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
In charge of preparing the work schedule or all of the servers
Evaluate the new hires at the end of their 3 day training period
Nuvance Health - CNA Lagrangeville, NY, -
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments under the care of a RN and evaluating patient needs.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Obtained client medical history, including medication information, symptoms and allergies.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep the nurses informed of changes.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Westminster Village - Front Desk Receptionist West Lafayette, IN, 10/2012 - 07/2013
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Inputted patient data into office's computer system using [Software] and checked all information for accuracy.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Taught patients about medications, procedures and care plan instructions.
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Obtained client medical history, including medication information, symptoms and allergies.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Followed all appropriate procedures to minimize patient's exposure to radiation.
Contact any client who may have a balance or on a payment plan
Christian Health Care Center North - CNA City, STATE, -
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Obtained client medical history, including medication information, symptoms and allergies.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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