Service Store Manager Resume Example Company Name

Pradip

Zala

Professional Summary

Automotive Store General Manager
Automotive Service and Parts are highly effective at anticipating and accommodating customers needs. I consider myself friendly, punctual and an enthusiastic team player. 20+ years of experience in Automotive Service Repair environments. Commended for multitasking abilities and providing top-notch service to customers .
I am a highly ambitious with background in sales and i am an talented Exceptional leader . Technically-savvy with outstanding relationship building, training and presentation skills. Effective project leader and problem-solver with skills , I am seeking to apply expertise and extensive experience in Automobile Service and Parts to take on a challenging new role with a growing team.
Enthusiastic Service Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skills

13+ years' in Automotive Service and sales
Excellent communication and leadership skills
Strong knowledge of Automotive Parts and products
Proven track record in customer service, effective marketing
Strategies and employee management

Preventive maintenance services
Service and supply support
Service desk team management
Complete repair services
Product and service expertise

Education

SVP CollageCity1987Mechanical Engineering: Mathematics , Basic Physical Sciences ,Statics And Dynamics

Lincoln College Of Technology City, State1997Associate Of Automotive Technology: Automotive Technology

Certifications

AUTO105D - - Auto Technology
AUTO101C - - Auto Mechanics
AUTO213AAS - - Auto Service Management

Work History

Company Name- Service Store Manager
City, State04/2020 - Current

Directly responsible for overall profitability, sales, and services for large volume. Define and implement long and short -term objectives; oversee and control all daily operations, policy implement action, advertising/promotions and strategic direction. Set and administer budgets; initiate cost control to ensure profitability. Recruit, hire and motivate staff including key management and support personnel for sales, finance and service, parts department; evaluate overall and individual performance, and devise and implement proactive management training processes. Establish service goals with team, which are based on exceeding expectations of customers through continuously improving services. Provide an environment of mutual trust and respect and demand the highest ethical standards from staff and management
Monitored safety compliance to maintain strict standards and protect team members from harm
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
Managed efficient teams of up to 12 employees
Contributed to development, implementation and execution of maintenance programs
Created and implemented maintenance program to optimize operational efficiency and reduce downtime
Supervised daily operations, including employee performance, preventive maintenance and safety
Developed and implemented employee incentive programs to promote top performance
Conducted training, licensing and vehicle inspections for new employees
Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 100%
Reviewed technical documentation to complete equipment maintenance and repair

Company Name- Auto Repair Shop Manager
City, State01/2003 - 04/2019

An automotive service manager coordinates activities of auto personnel, as well as obtaining all types of automotive equipment such as supplies, materials, and parts needed to maintain and repair automobile. Equipment, garage and storage facilities clean and maintained, prevent operational delays in repairing equipment. I also Interview, hire and train employees. As well as assign, plan and direct work schedule of staff. Set sales goals, track progress, and lead team to achieve and exceed those quotas
Address complaints and resolve problems raised by customers ,as well as assure clients of maximum efficiency and productivity in repair and maintenance services offered. Educate customers on maintaining their vehicles free from troubles and problems. Ensure customer satisfaction at highest level through effective services and repairs
Increased customer satisfaction by resolving service issues
Improved operations and provided exceptional client support

Company Name- General Store Manager
City, State05/1997 - 01/2003

Mentored new sales associates to contribute to store's positive culture
Cleaned and organized store, including checkout desk and displays
Stocked and replenished merchandise according to store merchandising layouts
Shared best practices for sales and customer service with other team members to help improve store's efficiency
Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner
Resolved all customer complaints in professional manner while prioritizing customer satisfaction
Promoted business strategy by implementing improvements based on customers feedback

Resume Overview

School Attended

SVP Collage
Lincoln College Of Technology

Job Titles Held:

Service Store Manager
Auto Repair Shop Manager
General Store Manager

Degrees

Mechanical Engineering : Mathematics , Basic Physical Sciences ,Statics And Dynamics
Associate Of Automotive Technology : Automotive Technology

Service Store Manager Resume Example

Resume Score: 80%

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