Service Request Correspondence Analyst resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Highly enthusiastic customer service professional with 15 years client interface experience looking for Part-Time opportunity as source of secondary income.
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Database Maintenance
- Assisted in the implementation of a template letter database for departmental use which was later expanded companywide.
HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY – City, STATE,
- Served as a bilingual Spanish/English customer service representative as needed.
- Resolved product/policy issues and shared benefits of new technology.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Maintained up-to-date knowledge of company policies regarding product lines and offerings, benefits and state mandates
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Guaranteed positive customer experiences and resolved all customer complaints.
VERIZON TELECOMMUNICATIONS – City, STATE,
- Demonstrated mastery of customer service call script within specified timeframes.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Properly directed inbound calls in phone queues to improve call flow.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Passaic High School - Passaic, NJ
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Resume Overview
School Attended
- Passaic High School
Job Titles Held:
- SERVICE REQUEST/CORRESPONDENCE ANALYST
- DIRECTORY ASSISTANCE/OPERATOR
Degrees
- High School Diploma
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