Service Representative March 2014 to March 2014Bilingual CustomerHealth Net (via Kelly Services) － Woodland Hills, CA Representative for State Health Program: Medi--Cal Provided prompt, accurate and excellent service to internal and external customers. Responded to telephone and written inquires regarding health plan procedures, claims, and ICD--9 /CPT codes. Received incoming inquiries regarding multiple products from member, providers, and provided customer service that eventually lead to resolution of the initial inquiry. Responded to routine inquiries on multiple products relating to eligibility, pharmacy, claims, and provider services. Contacted physician groups, IPA'ʹs, and providers. Coordinated, processed, and documented PCP/PPG transfers utilizing appropriate protocols. Utilized multiple company database programs for accessing member information. Sent out requested material such as: provider directories, mail--o rder pharmacy information, and travel kits.
Assistant April 2013 to March 2014Grants and ProductionACT Today! (Autism Care and Treatment) － Woodland Hills, CA Grants Assistant: Managed grant applicant database and communications with grant applicants Imported, filed, rated, and reviewed each applicant per quarter and throughout Quantity of applicants averaged 500 per quarterly grant cycle Created and established the rating system by which grants were given Coordinated with Board of Executives and Board of Directors for grant process and decisions Corresponded with providers/vendors for grant payments Assisted with fundraising activities Coordinated calendar of events Production Assistant: Sole producer for weekly hour--l ong, live web cast, Let'ʹs Talk Autism with Shannon and Nancy Participated in weekly production meetings with hosts to establish future contacts and content Booked guests weekly - served as primary contact between all parties Remained up--to--d ate with news releases and studies relating to Autism Provided full content for the four segments of each show Generated rundown outlining full web cast Created detailed summaries of news stories and scientific studies Provided guests and hosts with talking points Obtained and provided all media content to Artistic Director
Assistant, Support July 2006 to October 2011SocialInfocast, Inc － Woodland Hills, CA Social Media Assistant Created and executed social media campaigns, including new conferences and existing events. Developed and executed social media campaigns which resulted in increased company exposure, website traffic and events registrations. Worked closely with managers and producers to promote via social media new and repeated events Assisted and supported onsite events Monitored all social media accounts Monitored link clicks Assisted and created Google, LinkedIn and Facebook ad words Assisted in maintaining and creating Google Analytics Posted company events in various events websites Assisted Marketing Manager with media partners support Marketing Research Assistant and Support for Customer Service Obtain full contact information of industry professionals who are likely to attend our events. Find and update detailed contact information such as email address, mailing address and phone number by utilizing major search engines such as Google, Yahoo, and specific corporate search tools such as Hoovers.com, Eclipse and E-- Grabber List Grabber Computed, recorded, and proofread data, records and reports. Communicated with customers, employees and other individuals to answer questions and explain information. Created databases and spreadsheets to improve research/marketing numbers for management and reporting accuracy. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Served as a link between producers/designers and speakers/attendees by handling questions, interpreting and translating emails, event agendas, calls and etc. Provided daily support as company'ʹs only bilingual Spanish/English customer service representative for many years. Directed calls to appropriate individuals and departments. Assisted customers via email and telephone.
Telemarketer/Call Center December 2005 to July 2006Professional Fundraiser － Park, CA
Professional fund raiser using telemarketing skills. Called active and lapsed members whom had not given in 2 or more years, some went up to 15 years to renew or support organization and/or cause Called for special appeals, donor referral and etc. Goal is to raise money for the non--profits by finding a way using telemarketing skills for the supporters to give a donation once again. Most of the money we raised was with credit cards. Consistently hit and exceeded campaign goals. At the same time we would update information for the donors address, phone numbers, e--m ails etc. Accomplishments Consumer Research
Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels. Customer Service
Consistently received positive feedback from guests and created repeat business by developing long--t erm relationships with customers.
Researched, calmed and rapidly resolved client conflicts Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members'ʹ information. Collaboration
Supported Research and Marketing Department which led to greater efficiency.
Diploma : 2005High School Diploma 2005 James Monroe High School － Mission Hills, CA
Bachelor : ScienceMount Saint Mary'ʹs College － Mission HillsBachelor of Science, Business Administration (Not Completed) Mount Saint Mary'ʹs College － Mission Hills, CA
Created and executed social media campaigns, including new conferences and