Service Quality Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
Professional Summary
Service Quality Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
  • Effective leader
  • Staff training/development
  • Consistently meet goals
  • Wireline Expertise
  • Powerpoint, Excel, Word
Work History
Service Quality Manager, 2015 - Current
Gigya San Ramon, CA,

Daily interaction with Field Service and District Managers regarding Field Engineer and Operator training progress.

Subject Matter Expert to operations which require specific training due to crew inexperience.

Assist Operations Management team with career progression of all field employees.

Ensure a processes and procedures that have been implemented are being used effectively in the field by performing spot checks and field audits.

Perform root cause analysis and closures on all Service Quality issues suffered at district, to include reporting to the client.

Mitigate lost time by assisting field crew with troubleshooting.

General Field Specialist/Field Service Manager, 01/2007 - 2015
Schlumberger Technologies City, STATE,

Acquired familiarity, to level needed to perform duties, with assigned business line's range of services and products and their relationship to those of other business lines.

Fielded many new technologies to ensure the most efficient and least expensive detection and production of oil & gas could be provided to clients.

FSM duties included coordinating other Schlumberger districts for getting equipment and personnel to location to perform jobs, scheduling personnel, purchasing and ensuring positive morale.

Increased IBT in district 12% from the previous year.

Equipment Operator/Warehouse Supervisor, 04/2005 - 11/2006
H&H Services City, STATE,

Worked directly with NCOIC filling logistics orders for Army units training on Ft. Bliss. Filled supply requests and loaded trucks to deliver supplies to maneuvering units.

Responsible for the accountability and maintenance of individual and crew served weapons during training of maneuvering units.

PATRIOT Systems Operator/Maintainer, 02/1995 - 02/2005
United States Army City, ,

Responsible for Maintenance and Operation of the PATRIOT Missile system to include, Radar, Engagement Control Station, Antenna Mast Group and Generators.

Was responsible for the health and welfare of 29 soldiers as both a Squad Leader and Platoon Sergeant. Several deployments to Southwest Asia and Bosnia.

Awards and Commendations include:

3 Army Commendation Medals, 6 Army Achievement Medals, 3 Good Conduct Medals, 11th Brigade NCO of the year 2002, Commandants List for the Primary Leadership Development Course and Basic Non-Commissioned Officer Course.

Associate of Arts: General Studies, Expected in
University Of Maryland - Ft Bliss, TX
Society of Petroleum Engineers since 2013

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Resume Overview

School Attended

  • University Of Maryland

Job Titles Held:

  • Service Quality Manager
  • General Field Specialist/Field Service Manager
  • Equipment Operator/Warehouse Supervisor
  • PATRIOT Systems Operator/Maintainer


  • Associate of Arts

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