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service monitor resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.Exceptional [Job Title] dedicated to employee development.High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.Devoted [Job Title] who sustains the highest level of customer service through efficient team and customer account management.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently

Highlights
  • Highlights: Client relations specialist Conflict resolution techniques Team management Meticulous attention to detail Focused on customer satisfaction Talent development Skilled multi-tasker Training and development Scheduling Deadline-oriented Skills: balance, branding, budgeting, bi, cash handling, market, materials, mentoring, merchandising, organizational, payroll, presentations, processes, recruiting, reporting, selling, sales, spread sheets, staffing, supervision Jessica Claire
  • coaching, concept, draw, client, clients, excellent customer service, customer service, data management, delivery, direction, hiring, inventory management, inventory, managerial,
Experience
Service Monitor, 04/2014 - 2015
Dynamite Yonkers, NY,
  • Internal and external customer and organizational performance and delivery reporting metrics High volume data management Shipment and job level exception avoidance measures Maintain internal and external customer relationships Pro-active internal and external shipment / delay communication Create and establish processes for customer accounts Internal and External USPS drop ship date setting guidance Other duties as assigned.
  • Internal and external customer and organizational performance and delivery reporting metrics High volume data management Shipment and job level exception avoidance measures Maintain internal and external customer relationships Pro-active internal and external shipment / delay communication Create and establish processes for customer accounts Internal and External USPS drop ship date setting guidance Other duties as assigned.
Co-Manager, 07/2012 - 05/2014
Central Maine Medical Center Bridgton, ME,
  • Create a store environment which provides a superior sales and customer experience.
  • Execute visual merchandising to grow Talbots branding initiatives and sales metrics.
  • Direct, recruit, monitor, develop and retain a strong motivated professional sales team.
  • Responsible for coordinating and implementing all activities of a multiple concept store.
  • Provide timely coaching and feedback to maximize individual and team performance.
  • Accountable for the development and succession plan for Talbots sales associates.
  • Coordinate operational cash audits on sales staff to ensure adherence to policy.
  • Handles customer questions, concerns, and complaints as escalated by sales staff.
  • Ensure effective employee on-boarding and provide ongoing learning opportunities.
  • Lead associates to consistently market Talbots brand and grow key selling metrics.
  • Administer discipline, evaluate performance, recommending hiring and termination.
Office Manager, 09/2010 - 07/2012
Xpo Logistics Inc. Searcy, AR,
  • Manage and supervise the day to day operations of the shop and the employees.
  • Direct shop actions required to maximize profitability and increase service levels.
  • Forecast and balance income and expenses to maximize the profitability of the shop.
  • Facilitate the ordering of materials, inventory of supplies and processing of invoices.
  • Provide input into the hiring of staff, supervision, training, coaching and disciplining.
  • Audit and count cash drawers, balance daily receipts against client appointments.
  • Greet incoming clients, answer customer inquires and schedule client appointments.
  • Communicate with shop Owner and Beauticians to ensure proper daily staffing levels.
  • Input employee time, track hours and process bi-weekly payroll for the shop staff.
  • Assist Beauticians with their clients while providing excellent customer service.
  • Ensure shop is orderly, stocked and well maintained to meet customer expectations.
Shop Manager, 09/2007 - 08/2010
Barnes & Noble, Inc. Orem, UT,
  • Responsible and accountable for all operational aspects and cash draw controls.
  • Created spread sheets, prepared receipts, maintained pending logs, files and folders.
  • Proven track record of developing, mentoring and coaching high performing team.
  • Followed purchase order procedures and help to establish store budgeting guidelines.
  • Establish and maintain superior professional standards for sales and customer service.
  • Created visual presentations, conducted inventory management and set guidelines.
  • Developed monthly action plans, tactics and strategies for critical shop growth.
  • Enforces link selling techniques to increase average transaction value (ATV) and units.
  • Held staff members accountable to achieve goals; recognize outstanding performers.
  • Maintained awareness of shop's performance and trends relative to the competition.
  • Assumes an active role in recruiting and interviewing candidates for all shop positions.
  • Enthusiastically put together and executes shop events, promotions, and contests.
Store Manager, 10/2004 - 08/2007
DAVIDS BRIDAL City, STATE,
  • Responsible for the direction of a team of managerial and commissioned associates.
  • Focused on a high level of integrity and support commitment to the company's values.
  • Managed store operations including, inventory, cash handling and merchandising.
  • Achieved aggressive sales quotas and motivational development of sales professionals.
  • Manage customer escalations issues and the customer experience within the store.
  • Ensuring physical inventory and shrinkage are kept within acceptable tolerances.
Education
Bachelor of Science: Business Administration, Expected in
-
Trinity Southern University - ,
GPA:
Status - Business Administration
Skills
balance, branding, budgeting, bi, cash handling, coaching, concept, draw, client, clients, excellent customer service, customer service, data management, delivery, direction, hiring, inventory management, inventory, managerial, market, materials, mentoring, merchandising, organizational, payroll, presentations, processes, recruiting, reporting, selling, sales, spread sheets, staffing, supervision

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Resume Overview

School Attended

  • Trinity Southern University

Job Titles Held:

  • Service Monitor
  • Co-Manager
  • Office Manager
  • Shop Manager
  • Store Manager

Degrees

  • Bachelor of Science

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