Service Mgr. Resume Example Roxannes - Long Beach, California

SERVICE MGR.

Summary

I'm a self motivated individual with great ambitions, with extensive experience in the service industry. I'm always looking to enhance my knowledge. I love to learn and follow istroctunal inviroment. And provide guest satisfaction.

Skills

Coaching and mentorship
Task delegation
Collaboration
Relationship building
Maintenance & Repair
Fluent in Spanish
Supervision

Communication
Organizational skills
Customer service
Multitasking
Training & Development
Staff management

Experience

Roxannes | Long Beach, CAService Mgr.01/2015 - 02/2021

Defined department objectives and monitored performance to facilitate operations.
Hired, trained and developed service department staff to drive performance.
Adhered to customer service standards to foster satisfaction and retention.
Collaborated with customers to offer solutions to service needs.
Reviewed inventory levels and ordered supplies to keep products in stock.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Informed and educated department employees on changes from management.

Anastasi. | Torrance, CAHandyman 02/2012 - 06/2015

Operated hand and power tools to complete repairs.
Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
Maintained equipment, materials and tool inventory to meet any repair or maintenance need with minimal delay.
Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.

Tradition by pascal | Newport Beach , CAService Mgr.02/2009 - 04/2012

Defined department objectives and monitored performance to facilitate operations.
Hired, trained and developed service department staff to drive performance.
Motivated, led and supported employees to maintain low turnover.
Created employee work schedules to keep shifts properly staffed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Informed and educated department employees on changes from management.
Adhered to customer service standards to foster satisfaction and retention.
Managed service department budget and investigated and resolved discrepancies.
Reviewed inventory levels and ordered supplies to keep products in stock.
Pitched in to complete various duties during peak periods or employee absences.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.

Marche Moderne | Costa Mesa, CALead Server08/2005 - 04/2009

Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Managed [Number] servers and staff members to effectively foster team-oriented environment.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Collaborated with host, bus person and cook to serve up food and beverage options.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Calculated charges, issued table checks and collected payments from customers.

Education and Training

Long Beach City College | Long Beach, CASome College (No Degree) in Marine Biology

Resume Overview

Companies Worked For:

Roxannes
Anastasi.
Tradition by pascal
Marche Moderne

School Attended

Long Beach City College

Job Titles Held:

Service Mgr.
Handyman
Lead Server

Degrees

Some College (NoDegree) in Marine Biology

Service Mgr. Resume Example

Resume Score: 80%

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