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Service Manager/Writer Resume Example

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SERVICE MANAGER/WRITER
Career Overview
Honorably retired senior enlisted non-commissioned officer with over twenty-two  years of leadership and management experience in complex and challenging positions across the world. Highly enthusiastic customer service management professional with 7 years of client interface experience and day-to-day organization management.
Core Strengths
  • Strong organizational skills
  • Inventory control familiarity
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
  • Energetic work attitude
Work Experience
AAA, Carolina's Car Care CenterMay 2014 to CurrentService Manager/Writer
Greensboro, NC
  • Initiates service by ascertaining all problems and maintenance requested; verifies warranty and contract coverage; writes estimates and repair orders; maintains customer rapport and records.
  • Performs financial transactions to include daily expenditures, deposits and stock ordering.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Authors routine reports and correspondence.
  • Additional duties include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving customer problems.
Asheboro NissanOctober 2008 to May 2014Senior Parts Advisor/Assistant Manager
Asheboro, NCOrganized weekly sales reports for the sales department to track product success.
  • Advised customers on substitution or modification of parts when identical replacements are not available.
  • Examined returned parts for defects, and exchange defective parts 
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Determined replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Filled customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Took inventory of stock.
  • Marked and stored parts in stockrooms according to prearranged systems.
  • Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 25%.
  • Repair special tools as needed.
  • Prepared daily financial transaction and bank reports
United States Air ForceApril 1986 to September 2008Senior Noncommissioned Officer
  • Various Enlisted Positions; 22+ year career.
  • Managed staffs up to 200 personnel.
  • Workflow manager responsible for assigning, directing, and supervising all internal tasks.
  • Serviced organization computers and local area networks.
  • Interfaced with command personnel offices on issues pertaining to management of assigned personnel.
  • Managed equipment inventory, supply and travel requirements in support of the Air Force's $24 billion dollar electronic warfare portfolio.
  • Responsible to major command program sponsors to prepare and coordinate Joint-level briefings, document staffing, and validation; maintained accountability for capability documents as they progressed through the staffing coordination at all levels of the requirements process.
  • Wrote and edited key Electronic Warfare and Information Operations data for Congressional Subcommittee sessions; provided clear, accurate briefings/materials.
  • Managed security programs; no security incidents or failures for 10 plus years.
  • During career, coordinated/set up successful upgrade of computers, laptops, and network printers; ensured personnel had up-to-date hardware and software.
  • Provided key guidance to Air Force leadership during the times of crisis facilitated flow of information leading to successful military response during the disasters.
  • Iraqi Freedom and Desert Storm veteran.
Educational Background
Saint Leo UniversityJune 2006Associate of Arts: Liberal ArtsSt Leo, FL
Information Community College of the Air ForceSeptember 2004Associate of Applied Science: Information ManagementMontgomery, AL
Villanova UniversityOctober 2007Certificate: Human Resources
USAF Senior NCO Academy, Air UniversityMay 2006Diploma: Military StudiesMontgomery, AL
USAF NCO Academy, Air UniversitySeptember 2002Diploma: Military StudiesTyndall AFB, FL
Skills
A+, Air Force, Automotive, Budget, hardware, credit, Customer Service, directing, training employees, equipment inventory, financial, Human Resource Management, Information Security, inventory, local area networks, laptops, leadership, materials, Access, Excel, exchange, money, Powerpoint, 2000, Word, network printers, Network, personnel, policies, rapport, staffing, supervisory, supervising, Software Support, telephone, upgrade, validation, Workflow
Additional Information
  • AWARDS/ACCOMPLISHMENTS Multi recognition as Airman and NCO of the Quarters Multi recognition Airman and NCO of the Year Various Military Leadership Awards Employee of the Month
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Resume Overview

Companies Worked For:

  • AAA, Carolina's Car Care Center
  • Asheboro Nissan
  • United States Air Force

School Attended

  • Saint Leo University
  • Information Community College of the Air Force
  • Villanova University
  • USAF Senior NCO Academy, Air University
  • USAF NCO Academy, Air University

Job Titles Held:

  • Service Manager/Writer
  • Senior Parts Advisor/Assistant Manager
  • Senior Noncommissioned Officer

Degrees

  • Associate of Arts : Liberal Arts
    Associate of Applied Science : Information Management
    Certificate : Human Resources
    Diploma : Military Studies
    Diploma : Military Studies

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