Service Manager/Writer Resume Example
Love this resume?Build Your Own Now
SERVICE MANAGER/WRITER
Career Overview
Honorably retired senior enlisted non-commissioned officer with over twenty-two years of leadership and management experience in complex and challenging positions across the world. Highly enthusiastic customer service management professional with 7 years of client interface experience and day-to-day organization management.
Core Strengths
|
|
Work Experience
AAA, Carolina's Car Care CenterMay 2014 to CurrentService Manager/Writer
City , STATE
City , STATE
- Initiates service by ascertaining all problems and maintenance requested; verifies warranty and contract coverage; writes estimates and repair orders; maintains customer rapport and records.
- Performs financial transactions to include daily expenditures, deposits and stock ordering.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Authors routine reports and correspondence.
- Additional duties include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving customer problems.
Asheboro NissanOctober 2008 to May 2014Senior Parts Advisor/Assistant Manager
City , STATEOrganized weekly sales reports for the sales department to track product success.
City , STATEOrganized weekly sales reports for the sales department to track product success.
- Advised customers on substitution or modification of parts when identical replacements are not available.
- Examined returned parts for defects, and exchange defective parts
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Determined replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Filled customer orders from stock.
- Receive payment or obtain credit authorization.
- Took inventory of stock.
- Marked and stored parts in stockrooms according to prearranged systems.
- Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 25%.
- Repair special tools as needed.
- Prepared daily financial transaction and bank reports
United States Air ForceApril 1986 to September 2008Senior Noncommissioned Officer
- Various Enlisted Positions; 22+ year career.
- Managed staffs up to 200 personnel.
- Workflow manager responsible for assigning, directing, and supervising all internal tasks.
- Serviced organization computers and local area networks.
- Interfaced with command personnel offices on issues pertaining to management of assigned personnel.
- Managed equipment inventory, supply and travel requirements in support of the Air Force's $24 billion dollar electronic warfare portfolio.
- Responsible to major command program sponsors to prepare and coordinate Joint-level briefings, document staffing, and validation; maintained accountability for capability documents as they progressed through the staffing coordination at all levels of the requirements process.
- Wrote and edited key Electronic Warfare and Information Operations data for Congressional Subcommittee sessions; provided clear, accurate briefings/materials.
- Managed security programs; no security incidents or failures for 10 plus years.
- During career, coordinated/set up successful upgrade of computers, laptops, and network printers; ensured personnel had up-to-date hardware and software.
- Provided key guidance to Air Force leadership during the times of crisis facilitated flow of information leading to successful military response during the disasters.
- Iraqi Freedom and Desert Storm veteran.
Educational Background
Saint Leo UniversityJune 2006Associate of Arts: Liberal ArtsCity, State
Information Community College of the Air ForceSeptember 2004Associate of Applied Science: Information ManagementCity, State
Villanova UniversityOctober 2007Certificate: Human Resources
USAF Senior NCO Academy, Air UniversityMay 2006Diploma: Military StudiesCity, State
USAF NCO Academy, Air UniversitySeptember 2002Diploma: Military StudiesCity, State
Skills
A+, Air Force, Automotive, Budget, hardware, credit, Customer Service, directing, training employees, equipment inventory, financial, Human Resource Management, Information Security, inventory, local area networks, laptops, leadership, materials, Access, Excel, exchange, money, Powerpoint, 2000, Word, network printers, Network, personnel, policies, rapport, staffing, supervisory, supervising, Software Support, telephone, upgrade, validation, Workflow
Additional Information
- AWARDS/ACCOMPLISHMENTS Multi recognition as Airman and NCO of the Quarters Multi recognition Airman and NCO of the Year Various Military Leadership Awards Employee of the Month
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Strong summary
- Clear contact info
- Typos
Resume Overview
School Attended
- Saint Leo University
- Information Community College of the Air Force
- Villanova University
- USAF Senior NCO Academy, Air University
- USAF NCO Academy, Air University
Job Titles Held:
- Service Manager/Writer
- Senior Parts Advisor/Assistant Manager
- Senior Noncommissioned Officer
Degrees
- Associate of Arts : Liberal Arts
Associate of Applied Science : Information Management
Certificate : Human Resources
Diploma : Military Studies
Diploma : Military Studies
Similar Resumes
