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Service Manager/Technician Resume Example

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SERVICE MANAGER/TECHNICIAN
Professional Summary
Talented individual with strong team leadership, planning and organizational skills built during successful career, ready to take on a new roll. Well-versed in time management, customer service, and documentation. Diligent trainer and mentor with management abilities and results-driven approach. Proficient in uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Skills
  • Microsoft Word/Excel/Office, CDK Global, ADP, AllData, Mitchell, Identifix
  • ADP
  • Agency
  • Automotive
  • Blueprints
  • Critical Thinking
  • Client
  • Customer satisfaction
  • Customer Service
  • Data Entry
  • Databases
  • Database
  • Debit
  • Delivery
  • Documentation
  • Insurance
  • Inventory
  • Managing
  • Excel
  • Office
  • Word
  • Microsoft Word
  • People Skills
  • Policies
  • Problem Solver
  • Quality
  • Reading
  • Repairs
  • Research
  • Schematics
  • Spread sheet
  • Strategic Planning
  • Technician
  • Time Management
  • Troubleshooting
  • Written
Work History
Service Manager/Technician, 08/2016 to 10/2019
BIG O TIRES & SERVICE CENTER – Boulder, CO
  • Work as service manager dictating shop work flow, managing shop employees, and maintaining shop supplies.
  • Work as service manager dictating shop work flow, managing shop employees, and maintaining shop supplies.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Worked as lead tech, troubleshooting and repair of all vehicle makes and models.
  • Grew store service GP from 25% to 40% through emphasis on quality, efficiency, and accuracy.
  • Hired, trained, developed and monitored performance of service department staff.
  • Earned Leeds West Group Top Technician 2017, thus leading Boulder Store to Top Store 2017.
  • Earn Automotive Service Excellence Top Technician 2019.
Production Manager, 11/2015 to 06/2016
Don Hewlett Chevrolet – Georgetown, TX
  • Managed product quality to guarantee compliance with quality policies, procedures and systems.
  • Open repair orders, approved additional warranty work, and reviewed repair orders for utmost collection from manufacture.
  • Closed and submitted repair orders to general motors and 3rd party extended warranty for payment.
  • Successfully managed production activities to achieve on-time shipment of orders.
  • Kept up to date on new warranty procedures, recalls, and service bulletins.
  • Assisted service consultants and technicians with warranty eligibility questions.
  • Daily spread sheet of parts needed to be returned to manufacture.
  • Operating excel and word documents as well as operating on CDK drive service format.
Claims Inspector, 04/2011 to 08/2015
Centro Inspection Agency – Austin, TX
  • Independently managed workload from home via online database.
  • Scheduled and complete inspections within 24 hours at repair facilities, collision centers, and customers homes.
  • Provided observations, took measurements and performed tests to determine cause and extent of failures.
  • Provided detailed verbal and written incident reports along with photographic documentation to claim covering agency.
  • Performed highly detailed pre protection plan assessments to vehicle or equipment.
Delivery Driver / Warehouse Assistant, 01/2011 to 04/2011
Oak Express - Furniture Row – Austin, TX
  • Created and maintained customer order delivery schedule on a daily basis.
  • Retrieved customer orders from warehouse then delivered and assembled orders in client homes.
Lead Automotive Technician, 06/2007 to 10/2010
Findlay Cadillac / Saab – Henderson, NV
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Diagnosed malfunctions and developed effective resolutions.
  • Evaluated OEM manufacturer schematics and service documentation to identify and order parts.
  • Managed workload, resources, and time to work efficiently with emphasis on quality as dealership's lead Saab technician.
  • Completed 25 daily auto repairs with high customer satisfaction rate.
Landscaper / Equipment Operator, 05/2005 to 06/2007
Legend Lawns – Green Bay, WI
  • Preparation and installation of lawns at new home construction sites.
  • Operated skid-steer loaders, tractors, commercial mowers, and other power equipment.
Automotive Technician/Rental Agent, 11/2001 to 06/2007
Broadway Automotive/Hertz Rental – Green Bay, WI
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Troubleshooting faults and devised successful solutions in self-directed manner.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Monitored multiple databases to keep track of 50+ rental car inventory.
  • Processed order transactions, including debit and cash operations.
Education
Associate: Automotive Technology, 05/2004
Northeast Wisconsin Technical College - Green Bay, WI
Work History
Service Manager/Technician, 08/2016 to 10/2019
BIG O TIRES & SERVICE CENTER – Boulder, CO
  • Work as service manager dictating shop work flow, managing shop employees, and maintaining shop supplies.
  • Work as service manager dictating shop work flow, managing shop employees, and maintaining shop supplies.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Worked as lead tech, troubleshooting and repair of all vehicle makes and models.
  • Grew store service GP from 25% to 40% through emphasis on quality, efficiency, and accuracy.
  • Hired, trained, developed and monitored performance of service department staff.
  • Earned Leeds West Group Top Technician 2017, thus leading Boulder Store to Top Store 2017.
  • Earn Automotive Service Excellence Top Technician 2019.
Production Manager, 11/2015 to 06/2016
Don Hewlett Chevrolet – Georgetown, TX
  • Managed product quality to guarantee compliance with quality policies, procedures and systems.
  • Open repair orders, approved additional warranty work, and reviewed repair orders for utmost collection from manufacture.
  • Closed and submitted repair orders to general motors and 3rd party extended warranty for payment.
  • Successfully managed production activities to achieve on-time shipment of orders.
  • Kept up to date on new warranty procedures, recalls, and service bulletins.
  • Assisted service consultants and technicians with warranty eligibility questions.
  • Daily spread sheet of parts needed to be returned to manufacture.
  • Operating excel and word documents as well as operating on CDK drive service format.
Claims Inspector, 04/2011 to 08/2015
Centro Inspection Agency – Austin, TX
  • Independently managed workload from home via online database.
  • Scheduled and complete inspections within 24 hours at repair facilities, collision centers, and customers homes.
  • Provided observations, took measurements and performed tests to determine cause and extent of failures.
  • Provided detailed verbal and written incident reports along with photographic documentation to claim covering agency.
  • Performed highly detailed pre protection plan assessments to vehicle or equipment.
Delivery Driver / Warehouse Assistant, 01/2011 to 04/2011
Oak Express - Furniture Row – Austin, TX
  • Created and maintained customer order delivery schedule on a daily basis.
  • Retrieved customer orders from warehouse then delivered and assembled orders in client homes.
Lead Automotive Technician, 06/2007 to 10/2010
Findlay Cadillac / Saab – Henderson, NV
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Diagnosed malfunctions and developed effective resolutions.
  • Evaluated OEM manufacturer schematics and service documentation to identify and order parts.
  • Managed workload, resources, and time to work efficiently with emphasis on quality as dealership's lead Saab technician.
  • Completed 25 daily auto repairs with high customer satisfaction rate.
Landscaper / Equipment Operator, 05/2005 to 06/2007
Legend Lawns – Green Bay, WI
  • Preparation and installation of lawns at new home construction sites.
  • Operated skid-steer loaders, tractors, commercial mowers, and other power equipment.
Automotive Technician/Rental Agent, 11/2001 to 06/2007
Broadway Automotive/Hertz Rental – Green Bay, WI
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Troubleshooting faults and devised successful solutions in self-directed manner.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Monitored multiple databases to keep track of 50+ rental car inventory.
  • Processed order transactions, including debit and cash operations.
Skills
  • Microsoft Word/Excel/Office, CDK Global, ADP, AllData, Mitchell, Identifix,
  • ADP, agency, Automotive, Blueprints, Critical Thinking, client, customer satisfaction, Customer Service, Data Entry, databases, database, debit, delivery, Documentation, Insurance, inventory, managing, Excel, Office, word, Microsoft Word, People Skills, policies, Problem Solver, quality, Reading, repairs, Research, Schematics, spread sheet, Strategic Planning, Technician, Time Management, Troubleshooting, written
    • Additional Information
    • AWARDS , Leeds West Group 2017 Top Technician 2017 ASE 2019 Top Technician 2019 General Motors Mark of Excellence, CERTIFICATIONS AND LICENSES , ASE Certified ASE Refrigeration Recovery and Recycling General Motors, Saab, Suzuki Certifications
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    Resume Overview

    Companies Worked For:

    • BIG O TIRES & SERVICE CENTER
    • Don Hewlett Chevrolet
    • Centro Inspection Agency
    • Oak Express - Furniture Row
    • Findlay Cadillac / Saab
    • Legend Lawns
    • Broadway Automotive/Hertz Rental

    School Attended

    • Northeast Wisconsin Technical College

    Job Titles Held:

    • Service Manager/Technician
    • Production Manager
    • Claims Inspector
    • Delivery Driver / Warehouse Assistant
    • Lead Automotive Technician
    • Landscaper / Equipment Operator
    • Automotive Technician/Rental Agent

    Degrees

    • Associate : Automotive Technology , 05/2004

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