Jessica Claire
  • Montgomery Street, San Claire, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am available Monday through Friday. I am a hardworker and very dependable.

Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical Personal Banker talented at processing high volumes of error-free transactions and meeting departmental goals. Offering over 20 years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Balance
  • Banking
  • Leadership
  • Coaching
  • Customer service skills
  • Financial
  • Meetings
  • Multitasking
  • Policies
  • Safety
  • Staffing
  • Answer phones
  • Credit card payment processing
  • Retail sales customer service
  • Shipping and receiving understanding
  • Business development understanding
  • Adaptive team player
  • Customer relations
  • High-energy attitude
  • Inbound and outbound calling
  • Office equipment proficiency
Service Manager/Personal Banker, 11/2007 - 03/2020
American Addiction Centers West Springfield, MA,
  • Display a friendly, positive attitude, possess strong customer service skills, daily use of computer and multitasking.
  • Shipped cash out and order supplies for the branch.
  • Build relationships with customers that go beyond one interaction.
  • Ensure customers transactions are processed efficiently.
  • Ensure appropriate staffing levels to meet customer's needs.
  • Provide customers with friendly approvals.
  • Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, protect customers, and coach team members to do the same.
  • Resolve customers complaints and concerns.
  • Listen carefully to customers and display empathy for the customers situation.
  • Take ownership of the issue and follow up to ensure the issue is resolved.
  • Solve problems and customers concerns calmly and quickly.
  • Possess strong character and values.
  • Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
  • Observe and provide feedback to team members to further develop strong customer service skills.
  • Seek opportunities for self-guided learning and embrace coaching and feedback from others.
  • Lead meetings, share ideas, motivate and coach team members to help achieve team objectives.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Hired, trained, developed and monitored performance of service department staff.
  • Resolved customers issues by providing timely and effective solutions.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Created employee work schedules to keep all shifts properly staffed.
  • Prioritized and delegated daily work tasks to fellow team members to meet anticipated project goals.
Financial Consultant, 10/2004 - 10/2007
Coen Markets, Inc. New Martinsville, WV,
  • I was opening bank accounts, service consumer and business accounts and help with open loan products, assist with deposit, withdrawal, or payments.We educate members how to balance their checkbooks, use an ATM machine and online banking.
  • Collaborated with operations manager on staff compliance with all financial and banking regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Customer Service Representative, 06/1998 - 10/2004
First National Bank Alaska City, STATE,
  • Take in deposits, withdrawals, payments.
  • Answer phones, ship cash, and let people into safety deposit box.
  • Display a friendly, positive attitude toward serving customers and possess strong customer service skills.
  • Engage customers in meaningful financial conversations that include understanding what is important to them to help them achieve their financial goals.
  • I also help business set up Merchant machines and helped at the loan department as a secretary for about 6 months.
  • First 6 months on the job i started as a Teller then promoted to customer service Representative.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
High School Diploma: , Expected in 06/1989
Kodiak High School - Kodiak, AK


Associate of Science: Certified Nursing Assistant, Expected in 06/1990
Moses Lake Job Corp - Moses Lake, WA,
Activities and Honors
Additional Information


Personal: Amy Miller 805-621-3543 352 Lily Drive Kodiak AK 99615 Missionary

Professional: Kerrilynn Kenese XXX-942-0469 Ismailov street Kodiak AK 99615 Secretary

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

    Resume Overview

    School Attended

    • Kodiak High School
    • Moses Lake Job Corp

    Job Titles Held:

    • Service Manager/Personal Banker
    • Financial Consultant
    • Customer Service Representative


    • High School Diploma
    • Associate of Science

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in: