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Service Manager Office Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dependable employee offering 17 years of experience in Healthcare and Safety Field and Office settings. Detail-oriented with commitment to safety and quality. Adept at training new employees on processes and procedures.

Skills
  • National Safety Council - Incident Investigation Certified
  • National Safety Council - P.O.S.H Principles of Occupational Safety and Health Certified
  • National Safety Council - Team Safety Certified
  • Nexstar Service System Certified
  • 1st Aid/CPR Certified
Education and Training
Shelton State Community College Tuscaloosa, AL Expected in Associate of Applied Science : Nursing And Healthcare Management - GPA :
Trevecca Nazarene University Nashville, TN Expected in : Pre-Physicians Assistant - GPA :
The University of Alabama Tuscaloosa, AL Expected in : Nursing And Healthcare Management - GPA :
Experience
Department Of Defense - Service Manager/Office Manager
Andrews Air Force Base, MD, 05/2020 - Current
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Received and screened high volume of internal and external communications.
  • Answered approximately 75-100 phone calls daily and pleasantly welcomed visitors to office.
  • Processed paperwork efficiently to support smooth office procedures.
  • Maintained business records by updating customer information.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Volt Power LLC - Safety Claims and Workman's Manager
City, STATE, 10/2014 - 01/2020
  • Managed OHSA 300 logs
  • Managed and assisted with Safety Investigations for on the job injuries and incidents,
  • Mitigated on the job injuries from becoming OSHA recordables onsite and via videos chat
  • Coordinated with the Safety Director and OP's director in creating a triage nursing hotline.
  • Planned and executed new policies and procedures
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Monitored multiple databases to keep track of all company incidents and claims
Dr. Tanya Da La Vergne - Nurse/Clinic Manager
City, STATE, 05/2012 - 09/2012
  • Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
  • Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Assessed and coordinated patient's discharge planning needs with healthcare team members.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Administered medications, tracked dosages and documented patient conditions.
  • Routinely audited charting to ensure conformance with best practices.
  • Developed and actualized strategies to standardize supply and inventory management.
  • Observed and carried out physician and nursing orders.
  • Provided orientation, education and mentor-ship of clinic staff members.
  • Carried out physician orders in a safe and appropriate manner.
  • Coached patients and caregivers on diagnoses, treatment options and medications.
  • Treated patients by administering various types of medications and therapies.
  • Trained new staff on facility policies, procedures and electronic medical record management systems.
  • Assisted physician with examinations, tests, and procedures.
  • Notified appropriate individuals of changes in patient condition and utilized established chain of command to ensure confidentiality and HIPAA compliance.
  • Administered medication safely, knowledgeably and accurately, observing governing laws, regulations and clinics policy related to controlled substances.
  • Acted as liaison for hospital staff, physicians, patients and family members.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Collaborated with executive leadership to develop, implement and maintain policies and procedures conforming with nursing practices and philosophies.
  • Assessed patients, recorded vitals, and documented medical histories; evaluated patient responses.Updated and maintained patient charts and communicated changes to nurses and physicians to ensure continuum of care.
  • Monitored storage, charting and patient flows to optimize time management.
  • Reviewed patient treatment plans to meet and maintain JCAHO, Medicare and Medicaid requirements
Alabama Children's Clinic - Nurse
City, STATE, 05/2011 - 02/2012
  • Coordinated care for up to 50 patients per shift in busy clinical setting with strict quality and cost constraints.
  • Updated medical records with current vitals, behavioral observations and medication details.
  • Administered medications, IVs, and injections in accordance with treatment plan directions.
  • Cooperated with upper-level management to maintain budget, operations and staff performance objectives.
  • Collaborated with healthcare teams to develop, implement, and modify individualized plans of care.
  • Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options.
  • Jumped in to perform individual or team functions when short-staffed or advanced nursing situations required.
  • Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Treated patients by administering various types of medications and therapies.
  • Monitored storage, charting and patient flows to optimize time management.
  • Assigned therapies, ordered supplies and obtained equipment in alignment with care plan and approved Medicare and insurance guidelines.
  • Documented nursing care provided in patients' medical record.
  • Performed assessment planning, implementation and evaluation of care for assigned patients, including discharge planning, utilizing interdisciplinary team approach.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Diagnosed and treated high-volume caseload in busy clinical setting.
  • Cooperated with Physician to create and enforce policies in compliance with nursing practices and procedures.
  • Managed audits to comply with all established regulations and guidelines.
  • Collaborated with executive leadership to develop, implement and maintain policies and procedures conforming with nursing practices and philosophies.
  • Carried out physician orders in a safe and appropriate manner.
  • Oversaw audits to maintain compliance with local, state and federal healthcare regulations.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Trained new staff on facility policies, procedures and electronic medical record management systems.
  • Provided orientation, education and mentor-ship of new staff members.
  • Measured and monitored patient vital signs.
  • Reviewed patient treatment plans to meet and maintain JCAHO, Medicare and Medicaid requirements
  • Participated in hospital performance improvement activities to improve safety and patient outcomes.
  • Guided and educated new employees on company processes, protocols and filing systems.
  • Worked closely with executives to administer operations, staff, resources and budget management.

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Shelton State Community College
  • Trevecca Nazarene University
  • The University of Alabama
Job Titles Held:
  • Service Manager/Office Manager
  • Safety Claims and Workman's Manager
  • Nurse/Clinic Manager
  • Nurse
Degrees
  • Associate of Applied Science

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