Service Manager Office Manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dependable employee offering 17 years of experience in Healthcare and Safety Field and Office settings. Detail-oriented with commitment to safety and quality. Adept at training new employees on processes and procedures.
Skills
National Safety Council - Incident Investigation Certified
National Safety Council - P.O.S.H Principles of Occupational Safety and Health Certified
National Safety Council - Team Safety Certified
Nexstar Service System Certified
1st Aid/CPR Certified
Experience
Service Manager/Office Manager, 05/2020 to Current Department Of Defense – Andrews Air Force Base, MD,
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Received and screened high volume of internal and external communications.
Answered approximately 75-100 phone calls daily and pleasantly welcomed visitors to office.
Processed paperwork efficiently to support smooth office procedures.
Maintained business records by updating customer information.
Automated office operations to manage client correspondence, record tracking and data communications.
Tracked office stock and maintained inventory in neat and organized fashion.
Monitored calendars and scheduled appointments based on availability and established load limits.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Collected payments, issued receipts and updated accounts to reflect new balances.
Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Served as central point of contact for all outside vendors needing to gain access to building.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Safety Claims and Workman's Manager, 10/2014 to 01/2020 Volt Power LLC – City, STATE,
Managed OHSA 300 logs
Managed and assisted with Safety Investigations for on the job injuries and incidents,
Mitigated on the job injuries from becoming OSHA recordables onsite and via videos chat
Coordinated with the Safety Director and OP's director in creating a triage nursing hotline.
Planned and executed new policies and procedures
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Monitored multiple databases to keep track of all company incidents and claims
Nurse/Clinic Manager, 05/2012 to 09/2012 Dr. Tanya Da La Vergne – City, STATE,
Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Assessed and coordinated patient's discharge planning needs with healthcare team members.
Administered oral, intramuscular and IV medications to patients and monitored responses.
Administered medications, tracked dosages and documented patient conditions.
Routinely audited charting to ensure conformance with best practices.
Developed and actualized strategies to standardize supply and inventory management.
Observed and carried out physician and nursing orders.
Provided orientation, education and mentor-ship of clinic staff members.
Carried out physician orders in a safe and appropriate manner.
Coached patients and caregivers on diagnoses, treatment options and medications.
Treated patients by administering various types of medications and therapies.
Trained new staff on facility policies, procedures and electronic medical record management systems.
Assisted physician with examinations, tests, and procedures.
Notified appropriate individuals of changes in patient condition and utilized established chain of command to ensure confidentiality and HIPAA compliance.
Administered medication safely, knowledgeably and accurately, observing governing laws, regulations and clinics policy related to controlled substances.
Acted as liaison for hospital staff, physicians, patients and family members.
Maintained adequate unit supplies to meet expected patient demands.
Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
Collaborated with executive leadership to develop, implement and maintain policies and procedures conforming with nursing practices and philosophies.
Assessed patients, recorded vitals, and documented medical histories; evaluated patient responses.Updated and maintained patient charts and communicated changes to nurses and physicians to ensure continuum of care.
Monitored storage, charting and patient flows to optimize time management.
Reviewed patient treatment plans to meet and maintain JCAHO, Medicare and Medicaid requirements
Nurse, 05/2011 to 02/2012 Alabama Children's Clinic – City, STATE,
Coordinated care for up to 50 patients per shift in busy clinical setting with strict quality and cost constraints.
Updated medical records with current vitals, behavioral observations and medication details.
Administered medications, IVs, and injections in accordance with treatment plan directions.
Cooperated with upper-level management to maintain budget, operations and staff performance objectives.
Collaborated with healthcare teams to develop, implement, and modify individualized plans of care.
Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options.
Jumped in to perform individual or team functions when short-staffed or advanced nursing situations required.
Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Treated patients by administering various types of medications and therapies.
Monitored storage, charting and patient flows to optimize time management.
Assigned therapies, ordered supplies and obtained equipment in alignment with care plan and approved Medicare and insurance guidelines.
Documented nursing care provided in patients' medical record.
Performed assessment planning, implementation and evaluation of care for assigned patients, including discharge planning, utilizing interdisciplinary team approach.
Maintained adequate unit supplies to meet expected patient demands.
Diagnosed and treated high-volume caseload in busy clinical setting.
Cooperated with Physician to create and enforce policies in compliance with nursing practices and procedures.
Managed audits to comply with all established regulations and guidelines.
Collaborated with executive leadership to develop, implement and maintain policies and procedures conforming with nursing practices and philosophies.
Carried out physician orders in a safe and appropriate manner.
Oversaw audits to maintain compliance with local, state and federal healthcare regulations.
Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
Trained new staff on facility policies, procedures and electronic medical record management systems.
Provided orientation, education and mentor-ship of new staff members.
Measured and monitored patient vital signs.
Reviewed patient treatment plans to meet and maintain JCAHO, Medicare and Medicaid requirements
Participated in hospital performance improvement activities to improve safety and patient outcomes.
Guided and educated new employees on company processes, protocols and filing systems.
Worked closely with executives to administer operations, staff, resources and budget management.
Education and Training
Associate of Applied Science: Nursing And Healthcare Management, Expected in Shelton State Community College - Tuscaloosa, AL GPA:
: Pre-Physicians Assistant, Expected in Trevecca Nazarene University - Nashville, TN GPA:
: Nursing And Healthcare Management, Expected in The University of Alabama - Tuscaloosa, AL GPA:
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