Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Versatile Service Manager/Fixed Operations Director trained in the Automotive industry who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of technical operations and an unsurpassed worth ethic.

Highlights
  • ADP experience (Drive)
  • Dedicated
  • Personable
  • Cost reduction and containment
  • Analytical
  • Relationship building
  • Systems implementation
  • Productivity improvement specialist
  • Troubleshooting and problem solving
  • Team building
  • Staff retention
  • Strategic planning
  • Process improvement strategies
  • Client relationships
  • Market penetration
  • Quantifiable revenue increases
  • Business process re-engineering
Accomplishments

Orlando MINI's Service Department was the 2nd most profitable department of all of the Fields Auto Group stores in 2012.

In 2011 I received The "Achievements in Motoring Award" from MINI USA for Customer Satisfaction and overall training standards met.

Experience
11/2009 to Current Service Manager/Fixed Operations Western States Cat | Pasco, WA,

Developed and managed annual Fixed Operation budgets for my department. Developed and shared best practices across the company, including how to reduce policy costs, increase efficiency by introducing team systems to shop members and a Shop Foreman to aid in difficult diagnostics/work flow.Oversaw the facility re-development and launch of new facility. Recruited, hired and trained new employees for Service Department. Boosted Service Department efficiency through technology upgrades and process improvements by streamlining work flow from the time of Repair Order write-up to Invoicing Repair Orders. Maintained effective accounts receivable and cash flow monitoring systems. Identified inefficiencies and made process improvements. Mentored, coached and trained 17 team members. Optimized the overall customer experience through maintaining client trust and relationships.

06/2005 to 11/2009 Service Advisor Fields Auto Group/ BMW | City, STATE,

Monitored project schedules for 20-25 Repair Orders at a time.Optimized the overall customer experience through relationship building with my clients to maintain retention and above average Overall satisfaction scores. Identified inefficiencies and made recommendations for process improvements.

02/2003 to 06/2005 Service Advisor/Service Lane Manager/Service Manager AutoNation/Courtesy Honda | City, STATE,

Optimized the overall customer experience through building client relationships. Identified inefficiencies and made recommendations for process improvements.Mentored, coached and trained 5 service drive team members. Earned the Service Manager position for actions taken in the absence of the previous Service Manager.

Education
Expected in 1993 High School Diploma | Centereach High School, Centereach , New York GPA:

Honors Academic Achievement Award

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Resume Overview

School Attended

  • Centereach High School

Job Titles Held:

  • Service Manager/Fixed Operations
  • Service Advisor
  • Service Advisor/Service Lane Manager/Service Manager

Degrees

  • High School Diploma

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