Versatile Service Manager/Fixed Operations Director trained in the Automotive industry who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of technical operations and an unsurpassed worth ethic.
Orlando MINI's Service Department was the 2nd most profitable department of all of the Fields Auto Group stores in 2012.
In 2011 I received The "Achievements in Motoring Award" from MINI USA for Customer Satisfaction and overall training standards met.
Developed and managed annual Fixed Operation budgets for my department. Developed and shared best practices across the company, including how to reduce policy costs, increase efficiency by introducing team systems to shop members and a Shop Foreman to aid in difficult diagnostics/work flow.Oversaw the facility re-development and launch of new facility. Recruited, hired and trained new employees for Service Department. Boosted Service Department efficiency through technology upgrades and process improvements by streamlining work flow from the time of Repair Order write-up to Invoicing Repair Orders. Maintained effective accounts receivable and cash flow monitoring systems. Identified inefficiencies and made process improvements. Mentored, coached and trained 17 team members. Optimized the overall customer experience through maintaining client trust and relationships.
Monitored project schedules for 20-25 Repair Orders at a time.Optimized the overall customer experience through relationship building with my clients to maintain retention and above average Overall satisfaction scores. Identified inefficiencies and made recommendations for process improvements.
Optimized the overall customer experience through building client relationships. Identified inefficiencies and made recommendations for process improvements.Mentored, coached and trained 5 service drive team members. Earned the Service Manager position for actions taken in the absence of the previous Service Manager.
Honors Academic Achievement Award
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